HS Consulting "Health and Safety" Quality Certificate
Grand Palladium Select White Sand
My Bookings
Make a new booking by phone
View my bookings
Need help?
Let us answer your questions
Help and contact
Join and enjoy the benefits from your first booking
-
Extra 5% discount
guaranteed on direct bookings -
2,500 points (€10/$10)
as a welcome gift -
More exclusive benefits and discounts
during your stay -
Plus, free transfers
at our Caribbean hotels
Book now, best price guaranteed
Grand Palladium Select White Sand - Family All Inclusive Resort
Grand Palladium Select White Sand is a 5-star 24-hour all-inclusive family resort in Riviera Maya (Quintana Roo, Mexico). It is designed for both vacations and events, with access to a white sand beach and the use and enjoyment of facilities within the Grand Palladium Hotels & Resorts Riviera Maya.
Why choose Grand Palladium Select White Sand?
-
Category: 5 ☆ Family All-Inclusive
-
Location: Riviera Maya – Quintana Roo (Mexico)
-
Beach: Direct access 24-hour
-
Board: All-Inclusive
-
Number of rooms: 425
-
Food and Drink: 2 show cooking restaurants, 4 à la carte restaurants, 1 pizzeria, 1 ice-cream parlor, 1 café and 5 bars (plus “dine around” sports bar)
-
Wellness: Gym and SPA (Zentropia Palladium Spa & Wellness)
-
Check-in / Check-out: 3 p.m. / 12 noon
Hotel walkthrough
This hotel is ideal for:
-
Families with children:
family-friendly hotel and suitable clubs (Baby/Mini/Teen).
-
Couples seeking a complete resort experience:
beach, pools, cuisine, and spa.
-
Groups of friends:
resort format with entertainment and a variety of bars/restaurants.
-
Travelers attending events or MICE
will appreciate its focus on events and conferences (Business Center).
Rooms
Choose the best room for your stay
Upgrade to enjoy this spacious room located near the pool, with a combined living area and a peaceful furnished terrace.
This fantastic space includes a whirlpool tub or shower, and a tranquil balcony with views of the lush tropical jungle.
Available with a king size bed or two double beds. We will do our best to accommodate your preferences.
Junior Suite Poolside
-
3 Adults and 1 child
-
≈450 sq ft
-
King or 2 beds
Upgrade to enjoy this spacious room located near the pool, with a combined living area and a peaceful furnished terrace.
This fantastic space includes a whirlpool tub or shower, and a tranquil balcony with views of the lush tropical jungle.
Available with a king size bed or two double beds. We will do our best to accommodate your preferences.
An exclusive adults-only stay by the shimmering lagoon.
Experience an unforgettable escape in this unique bungalow with whirlpool tub and private Mayan-style outdoor shower.
Relax in a hammock on the terrace with your favorite drink, or explore the lagoon by canoe (on request).
Romance Bungalow by the lake
-
2 Adults
-
≈740 sq ft
-
King bed
An exclusive adults-only stay by the shimmering lagoon.
Experience an unforgettable escape in this unique bungalow with whirlpool tub and private Mayan-style outdoor shower.
Relax in a hammock on the terrace with your favorite drink, or explore the lagoon by canoe (on request).
Upgrade to enjoy this spacious suite near the beach, featuring a separate living room and two terraces.
Relax with fabulous features such as a whirlpool tub and a marble rain-effect shower, just steps from the beach.Upgrade to enjoy this spacious suite near the beach, featuring a separate living room and two terraces.
Relax with fabulous features such as a whirlpool tub and a marble rain-effect shower, just steps from the beach.
Suite Beachside
-
3 Adults and 1 child
-
≈730 sq ft
-
King bed
Upgrade to enjoy this spacious suite near the beach, featuring a separate living room and two terraces.
Relax with fabulous features such as a whirlpool tub and a marble rain-effect shower, just steps from the beach.Upgrade to enjoy this spacious suite near the beach, featuring a separate living room and two terraces.
Relax with fabulous features such as a whirlpool tub and a marble rain-effect shower, just steps from the beach.
Discover our all-inclusive resort
Enjoy access to the facilities and services across all three of the resort’s Grand Palladium hotels – it’s all included in your booking.
-
Wide range of global dining options, from Italian to Japanese, as well as a specialist coffee shop, an Italian ice-cream parlour and a take-away pizzeria
-
Fitness classes and games at our extensive sports facilities and gym
-
Sensational CHIC Cabaret & Restaurant (entry + reservation fees apply)
-
Fantastic pool with a Pool Concierge providing sunscreen, books and anything you need while at the pool
-
Live music, DJs, theater shows, and themed events at your fingertips
-
Services and facilities for kids aged 1-19: pools, clubs, playgrounds…
- Show cooking and à la carte restaurants featuring international, Mediterranean, Italian, Japanese, Brazilian, and American cuisine.
- Over 19 bars, including a 24-hour bar, serving domestic and international drinks.
- Traditional Italian ice-cream parlor, speciality coffee bar, and pizza to-go. • Snacks and light meals available throughout the day at various locations.
- Snacks and light meals available throughout the day at several locations.
- Access to a white sand beach on the Caribbean ocean.
- Daily program of beach and pool activities, group classes, and entertainment.
- Nightly entertainment with shows, live music, and themed events.
- Miniclub and joint facilities for children and teens (age-appropriate activities and clubs).
- Access to a sports center with a gym and fitness activities.
- Access to Zentropia Palladium Spa & Wellness with spa treatments and a hydrotherapy pools (additional charge).
- Quiet areas within tropical gardens and rest areas.
- Options for non-motorized water sports and leisure areas.
- Pools with additional services and relaxation activities.
- Room service included from 11:00 AM to 11:00 PM
- Free Wi-Fi throughout the resort
- Minibar in rooms, restocked daily .
- Concierge and personalized service for reservations and assistance.
- Access to facilities, activities, and shows at the Palladium Riviera Maya resort (including theater and sports).
Exclusive services and experiences
Zentropia Palladium Spa & Wellness
Our spa and wellness center has a wide range of treatments that can be booked through the app. Additional charge applies.
Baby Club
A daily program packed with fun activities for children and teens: kids' clubs, pool fun, theater, and much, much more.
Activities, entertainment and fitness
Enjoy a full program of activities and events from dawn to dusk and beyond.
The Riviera Maya Travel Guide
Discover the definitive travel guide to Riviera Maya, a place that will simply amaze you
Grand Palladium Select White Sand
Carretera Federal Chetumal Pto-Juarez Km 256-100, Cp 77734 Municipio Solidaridad – Quintana Roo
-
Grand Palladium Select White Sand is in Riviera Maya (Quintana Roo).
-
It is approximately 90 minutes from Cancun International Airport and 30 minutes from Playa del Carmen, in a natural beach setting within the Grand Palladium Riviera Maya resort.
Our guests also ask...
Yes, the hotel can arrange airport shuttles upon request and at an additional cost. However, guests registered in Palladium Rewards may have an airport shuttle service airport shuttles included as part of their package benefits, depending on their booking conditions.
Yes. The hotel has a tourist information and excursion booking service through which guests can arrange visits and activities.
The hotel has a wide variety of sports, leisure, and entertainment activities. Guests can enjoy sports such as tennis, soccer, basketball, volleyball, and non-motorized water sports, plus sign up for group classes, pool activities, evening shows, and daily entertainment programs. There are also clubs for children and teens, a gym and access to Zentropia Palladium Spa & Wellness,
No, the hotel does not allow pets, although it does allow guide dogs for guests with visual impairments.
Yes. The hotel is designed for families, couples, and groups, and features a Baby Club, Mini Club, and Teen Club, with activities organized for children and teens.
Yes. In addition to its own facilities, guests can access restaurants, bars, swimming pools and other areas of Grand Palladium Kantenah Resort & Spa and Grand Palladium Colonial Resort & Spa.
Yes. Is Grand Palladium Select White Sand accessible for people with reduced mobility? The hotel has adapted rooms, level access, and adapted pool access.
Yes, the hotel has spacious rooms designed for families. In addition, the Connecting Suite has ample capacity for families or large groups.
Yes, Grand Palladium Select White Sand guests have access to El Secreto, an adult-only pool at Grand Palladium Colonial Resort & Spa.
Yes, the resort has a car rental service (extra charge).
To reach the hotel staff, please find the details for each department below:
Reception
Email: front.ws@palladiumhotelgroup.com
Phone: +52 984 877 2100
Toll-Free #: Not available
SMS: Not available
Dial 8404 from your room
Reservation
Email: callcenter.america@palladiumhotelgroup.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available
Concierge
Email: gprrpprvm@palladiumhotelgroup.com
Phone: +52 984 877 2100
Toll-Free #: Not available
SMS: Not available
Dial 8404 from your room
Events
Email: mice.mex@palladiumhotelgroup.com
Phone: +52 984 877 2100
Toll-Free #: Not available
SMS: Not available
Housekeeping
Email: front.ws@palladiumhotelgroup.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available
Spa
Email: gte.riviera@zentropia-spa.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available
Dial 8552 from your room
Maintenance
Email: front.ws@palladiumhotelgroup.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available
Reception
Email: front.ws@palladiumhotelgroup.com
Phone: +52 984 877 2100
Toll-Free #: Not available
SMS: Not available
Dial 8404 from your room
Reservation
Email: callcenter.america@palladiumhotelgroup.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available
Concierge
Email: gprrpprvm@palladiumhotelgroup.com
Phone: +52 984 877 2100
Toll-Free #: Not available
SMS: Not available
Dial 8404 from your room
Events
Email: mice.mex@palladiumhotelgroup.com
Phone: +52 984 877 2100
Toll-Free #: Not available
SMS: Not available
Housekeeping
Email: front.ws@palladiumhotelgroup.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available
Spa
Email: gte.riviera@zentropia-spa.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available
Dial 8552 from your room
Maintenance
Email: front.ws@palladiumhotelgroup.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available
We are an all-inclusive Resort :
- All meals and beverages, (soft or alcoholic) are included
- Imported brands are not part of all inclusive
- Supplementary charges are imposed for spa access
Room upgrades are possible at check-in upon paying the price difference
- All meals and beverages, (soft or alcoholic) are included
- Imported brands are not part of all inclusive
- Supplementary charges are imposed for spa access
Room upgrades are possible at check-in upon paying the price difference
Definitely, Grand Palladium Select White Sand has 13 restaurants:
Restaurant La Hacienda :
• International, Buffet
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 13:00 to 15:30.
• Dinner: from 18:00 to 22:30.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required
Restaurant El Gran Azul:
• International, Buffet
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 16:00.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required
Restaurant La Dalia :
• International, Family style
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 13:00 to 15:30.
• Dinner: from 18:00 to 22:30.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required
Restaurant El Dorado :
• Steakhouse, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Dinner: from 17:30 to 22:30.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required
Restaurant La Adelita:
• Mexican, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Dinner: from 17:30 to 22:30.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Sumptuori:
• Japanese, Fine Dining
• Open 7/7.
• Open all year.
• Opening times:
• Dinner: from 17:30 to 22:30.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Portofino:
• Italian, Fine Dining
• Open 7/7.
• Open all year.
• Opening times:
• Dinner: from 17:30 to 22:30.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• No dress code is required
Restaurant Portofino drink list
Restaurant Portofino kids menu
Restaurant La Paisana:
• Argentinian, Fine Dining
• Open 7/7.
• Open all year.
• Opening times:
• Dinner: from 17:30 to 22:30.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Bahia E Brasa:
• Brazilian, Fine Dining
• Open 7/7.
• Open all year.
• Opening times:
• Dinner: from 17:30 to 22:30.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Bahia E Brasa drink list
Restaurant Poseidón:
• Fish, Fine Dining
• Open 7/7.
• Open all year.
• Opening times:
• Dinner: from 17:30 to 22:30.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required
Restaurant Poseidón drink list
Restaurant Chang Thai:
• Thai, Fine Dining
• Open 7/7.
• Open all year.
• Opening times:
• Dinner: from 17:30 to 22:30.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• No dress code is required
Restaurant Chang Thai drink list
Restaurant Chang Thai kids menu
Restaurant La Laguna :
• International, Buffet
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 11:00 to 17:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required
Restaurant Las Olas :
• Spanish, Food Trucks
• Open 7/7.
• Open all year.
• Opening times:
• from 11:00 to 17:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• No dress code is required
Restaurant Las Olas menu
Restaurant Las Olas kids menu
Restaurant La Hacienda :
• International, Buffet
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 13:00 to 15:30.
• Dinner: from 18:00 to 22:30.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required
Restaurant El Gran Azul:
• International, Buffet
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 16:00.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required
Restaurant La Dalia :
• International, Family style
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 13:00 to 15:30.
• Dinner: from 18:00 to 22:30.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required
Restaurant El Dorado :
• Steakhouse, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Dinner: from 17:30 to 22:30.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required
Restaurant La Adelita:
• Mexican, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Dinner: from 17:30 to 22:30.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Sumptuori:
• Japanese, Fine Dining
• Open 7/7.
• Open all year.
• Opening times:
• Dinner: from 17:30 to 22:30.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Portofino:
• Italian, Fine Dining
• Open 7/7.
• Open all year.
• Opening times:
• Dinner: from 17:30 to 22:30.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• No dress code is required
Restaurant Portofino drink list
Restaurant Portofino kids menu
Restaurant La Paisana:
• Argentinian, Fine Dining
• Open 7/7.
• Open all year.
• Opening times:
• Dinner: from 17:30 to 22:30.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Bahia E Brasa:
• Brazilian, Fine Dining
• Open 7/7.
• Open all year.
• Opening times:
• Dinner: from 17:30 to 22:30.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Bahia E Brasa drink list
Restaurant Poseidón:
• Fish, Fine Dining
• Open 7/7.
• Open all year.
• Opening times:
• Dinner: from 17:30 to 22:30.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required
Restaurant Poseidón drink list
Restaurant Chang Thai:
• Thai, Fine Dining
• Open 7/7.
• Open all year.
• Opening times:
• Dinner: from 17:30 to 22:30.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• No dress code is required
Restaurant Chang Thai drink list
Restaurant Chang Thai kids menu
Restaurant La Laguna :
• International, Buffet
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 11:00 to 17:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required
Restaurant Las Olas :
• Spanish, Food Trucks
• Open 7/7.
• Open all year.
• Opening times:
• from 11:00 to 17:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• No dress code is required
Restaurant Las Olas menu
Restaurant Las Olas kids menu
To submit your feedback, please send an email to: front.ws@palladiumhotelgroup.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
Children are welcome.
Children up to 3 years old can stay with their parents for free.
Kids price applies for children:
•between 4 and 12 years old (50% of adult price).
Adult rate applies from 13 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We offer a club for children from 1 to 12 years old.
• Access to the kids club: Free.
• The kids club is open all year round.
• The kids club is open every day, all day.
Our fun zone is open for kids from 12 to 19 years old.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: Ana.cardoso@palladiumhotelgroup.com.
Children up to 3 years old can stay with their parents for free.
Kids price applies for children:
•between 4 and 12 years old (50% of adult price).
Adult rate applies from 13 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We offer a club for children from 1 to 12 years old.
• Access to the kids club: Free.
• The kids club is open all year round.
• The kids club is open every day, all day.
Our fun zone is open for kids from 12 to 19 years old.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: Ana.cardoso@palladiumhotelgroup.com.
We offer shuttle transfers from/to the Cancun International Airport (CUN).
Shuttle reservation is only possible from the special link received in the room booking confirmation e-mail.
For any troubles related to the special link, please call the call center here
Shuttle reservation is only possible from the special link received in the room booking confirmation e-mail.
For any troubles related to the special link, please call the call center here
• La Paisana:
To make a restaurant reservation, please send an email to: front.ws@palladiumhotelgroup.com with the following information:
• Restaurant name
• Date
• Time
• Number of guests
• Reservation/ Booking number (if you have one)
• Phone number
• Email address
• La Hacienda :
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• El Gran Azul:
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• La Dalia :
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• El Dorado :
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• La Adelita:
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• Sumptuori:
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• Portofino:
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• Bahia E Brasa:
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• Poseidón:
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• Chang Thai:
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• La Laguna :
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• Las Olas :
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
To make a restaurant reservation, please send an email to: front.ws@palladiumhotelgroup.com with the following information:
• Restaurant name
• Date
• Time
• Number of guests
• Reservation/ Booking number (if you have one)
• Phone number
• Email address
• La Hacienda :
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• El Gran Azul:
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• La Dalia :
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• El Dorado :
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• La Adelita:
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• Sumptuori:
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• Portofino:
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• Bahia E Brasa:
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• Poseidón:
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• Chang Thai:
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• La Laguna :
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
• Las Olas :
Restaurant reservations can only be made after you have completed your check-in process. Reservations cannot be made prior to check-in. To make a reservation, please visit the guest service desk or use the in-room phone.
Shuttle reservation is only possible from the special link received in the room booking confirmation e-mail.
For any troubles related to the special link, please call the call center here
For any troubles related to the special link, please call the call center here
Babies are welcome.
We are able to provide you the following items:
• Baby cot
• High chair
We are able to provide you the following items:
• Baby cot
• High chair
We offer transfer from/to the Cancun International Airport (CUN) :
To see private transfer prices please click here
To see private transfer prices please click here