To turn guests into FANS. Customers are the priority of our business and at Palladium Hotel Group we are absolutely convinced that there is no customer experience without employee experience. Having a strategy in which the client is placed at the center of the equation is to firstly place our internal client at the epicenter of the organization, as they are our main ambassadors and facilitators of experiences.
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About The Palladium Way
Is the essence of our DNA, our way of doing things
The Palladium Way is the essence of our DNA, our way of doing things. It began a few years ago as a cultural and organizational transformation project, which has been consolidated as a strong commitment to the client, to people, to talent development, to a winning mentality, to social work, to continuous learning and to value generation in everything we do for the client, for the Company and for the local communities where we are present.
The effort made with The Palladium Way has been recognized with the 'Talent Mobilizer 2018: Transform to Perform' award, and it was the beginning of the path of transformation for which we were certified as a Top Employer for our excellence in people management.
In this sense, we are proud that Palladium Hotel Group has received the certification of an excellent company for the management of its Human Resources, having been audited by the Top Employers Institute, a global authority for recognizing the best companies to work for.
This certification endorses the company's commitment to its employees through its Human Resources policies, organizational culture, and excellence in human capital management. Palladium Hotel Group has received the accreditation as Top Employer in 2021 and 2022 in: Spain, Mexico, Dominican Republic, Jamaica, Brazil, and Latin America.
To turn guests into FANS
Our Mission
Our Vision
Our vision as a company is to be recognized as one of the best hotel companies to work for and one of the most profitable in the long term, focusing on creating value to woo our internal and external clients.
Our values
TEAM
We work as a team and to be part of it we must communicate with integrity, honor, and loyalty.
COHERENCE
We are coherent and consistent with our brand promise.
LEARNING
We continually learn and are promoters of change.
VALUE
We think in terms of value, not cost.
WINNING MENTALITY
We play to win, not to avoid losing.
CLIENT
In order to win, the first thing is the client, the second the team, and the third our shareholders.
SOCIAL WORK
We recognize in social work an element that cultivates and strengthens our spirit and reinforces the bond with our collaborators and associates.
PEOPLE
We recognize that people are the key to success in the creation of value.
- TEAM
- COHERENCE
- LEARNING
- VALUE
- WINNING MENTALITY
- CLIENT
- SOCIAL WORK
- PEOPLE
We work as a team and to be part of it we must communicate with integrity, honor, and loyalty.
We are coherent and consistent with our brand promise.
We continually learn and are promoters of change.
We think in terms of value, not cost.
We play to win, not to avoid losing.
In order to win, the first thing is the client, the second the team, and the third our shareholders.
We recognize in social work an element that cultivates and strengthens our spirit and reinforces the bond with our collaborators and associates.
We recognize that people are the key to success in the creation of value.
Palladium commitments:
Palladium Hotel Group is commited that, by the end of 2025, 100% of the eggs (shelled, liquid and as an ingredient) consumed in all its hotels (hotels owned, managed, leased or franchised) will be obtained from cage-free hens. From then on, Palladium Hotel Group will not accept combined breeding systems or "combi", comparable to conventional cage systems.
Annually, Palladium Hotel Group will publicly report on progress in fulfilling this commitment.