Diosa Ixchel Award, Isla Mujeres’ highest distinction, recognizing social commitment and contributions to the municipality’s tourism development.
Grand Palladium Select Costa Mujeres
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Up to 15% extra discount*
guaranteed on direct bookings*At selected hotels
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2,500 points (€10/$10)
as a welcome gift -
More exclusive benefits and discounts
during your stay -
Plus, free transfers
at our Caribbean hotels
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Grand Palladium Select Costa Mujeres - All Inclusive Resort
Grand Palladium Select Costa Mujeres is a 5-star all-inclusive premium resort in Costa Mujeres (Cancún). It's ideal for family or friends vacations and also has facilities for events and conferences. It has direct access to a white sand beach, spa, and a wide selection of bars and restaurants within the resort.
Why choose Grand Palladium Select Costa Mujeres?
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Category: 5 ☆ Family
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Location: Costa Mujeres (Cancún), Quintana Roo
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Beach: direct access to beach Premium
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Board: All-Inclusive
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Number of rooms: 473
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Food and Drink: 1 show cooking restaurant + á la carte restaurants + 21 bars
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Wellness: Gym and SPA (Zentropia Palladium Spa & Wellness) and Rafa Nadal Tennis Center
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Check-in / Check-out: 3 p.m. / 12 noon
Hotel walkthrough
This hotel is ideal for:
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Families:
Kids' club and family pools
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Couples:
Beach, spa, and à la carte dining
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Friends:
Wide variety of bars and nightly entertainment at the resort
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Groups/MICE:
Convention center and meeting rooms
Rooms
Choose the best room for your stay
What could be better than a magnificent stay in this incredible room with direct access to the pool?.
Set in the centre of the resort, it features pool views, a hydro-massage bath, a combined living room with furnished terrace.
This room has one king size bed or two queen sizes with a memory foam mattress - we want you to have just what you need.
Junior Suite Pool Access
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3 Adults and 1 child
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66 m2
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King or 2 beds
What could be better than a magnificent stay in this incredible room with direct access to the pool?.
Set in the centre of the resort, it features pool views, a hydro-massage bath, a combined living room with furnished terrace.
This room has one king size bed or two queen sizes with a memory foam mattress - we want you to have just what you need.
Located near the pool, this spacious hotel room offers views of the Caribbean from its cozy furnished terrace.
Recharge your batteries on its spectacular terrace with a sitting area and sunbed.
This room is available with either one king bed or two double beds – we’ll do our best to accommodate your preference.
Junior Suite Ocean View
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3 Adults and 1 child
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≈710 sq ft
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King or 2 beds
Located near the pool, this spacious hotel room offers views of the Caribbean from its cozy furnished terrace.
Recharge your batteries on its spectacular terrace with a sitting area and sunbed.
This room is available with either one king bed or two double beds – we’ll do our best to accommodate your preference.
Exclusive two-story suite with views of our lush tropical gardens. Only available on this site.
One of our most spacious accommodations, its two-level layout gives you increased privacy and variety. Make a drink at the full cocktail bar, relax in the sitting area in the separate living room, get some fresh air on the spacious terrace, or unwind in the gorgeous hydromassage bath – it’s all up to you.
This room is available with either one king bed or two double beds – we’ll do our best to accommodate your preference.
Loft Suite Jacuzzi Terrace
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3 Adults and 1 child
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≈1075 sq ft
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King or 2 beds
Exclusive two-story suite with views of our lush tropical gardens. Only available on this site.
One of our most spacious accommodations, its two-level layout gives you increased privacy and variety. Make a drink at the full cocktail bar, relax in the sitting area in the separate living room, get some fresh air on the spacious terrace, or unwind in the gorgeous hydromassage bath – it’s all up to you.
This room is available with either one king bed or two double beds – we’ll do our best to accommodate your preference.
Discover our all-inclusive resort
Your reservation grants access to our excellent facilities and services.
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An outstanding selection of over 20 restaurants and bars, along with a specialty coffee shop, an Italian ice cream shop, and a takeaway pizzeria.
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Magnificent facilities and fun activities for children with day and evening programs
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An impressive pool with Pool Concierge providing sunscreen, books, and everything you need by the pool
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One free hour per day/room at the Rafa Nadal Tennis Center
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Access to Le Petit Chef and CHIC Cabaret & Restaurant (at an additional cost)
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Treatments at Zentropia Palladium Spa & Wellness (additional cost)
- Breakfast, lunch, and dinner in buffet and à la carte restaurants featuring international cuisine.
- Show cooking restaurants specializing in Italian, Asian, Mexican, and steakhouse cuisine.
- Pizzeria, ice cream parlor, and coffee shop with snacks available throughout the day.
- Over 10 bars at the beach, pools, and lobby serving premium national and international drinks.
- Exclusive dining experiences: CHIC Cabaret & Restaurant, Le Petit Chef and BRAVO Dinner & Dance Experience (Additional charge).
- Direct access to a Caribbean white sand beach.
- Outdoor pools and a children's water park.
- Beach club with lounge chairs and bar service.
- Daytime and night-time activities, DJs, and live shows.
- Non-motorized water sports and sports courts.
- Fully equipped gym.
- Access to Zentropia Palladium Spa & Wellness with hydrotherapy pools (additional charge).
- Fitness classes and activities at the pool and beach.
- Daily sports and leisure programs.
- Wi-Fi throughout the resort.
- Minibar restocked daily.
- Concierge and personalized service.
- 24-hour room service (surcharge applies)
- Access to the Rafa Nadal Tennis Centre with 1 free hour per day/room.
Carefully crafted cuisine
Sumptuori
Bhogali
Portofino
Xtra Time Sports Bar
Rafa Nadal Tennis Center
Enjoy exclusive access to the Rafa Nadal Tennis Center, with great sports facilities and a museum with memorabilia from great sporting figures.
Exclusive services and experiences
Zentropia Palladium Spa & Wellness
Our spa and wellness center has a wide range of treatments that can be booked through the app. Additional charge applies.
Baby Club
A daily program packed with fun activities for children and teens: kids' clubs, pool fun, theater, and much, much more.
Activities, entertainment and fitness
Enjoy a full program of activities and events from dawn to dusk and beyond.
The Costa Mujeres Travel Guide
Discover the definitive travel guide to Costa Mujeres, a place that will simply amaze you
Grand Palladium Select Costa Mujeres
Vialidad Paseo Mujeres, 77400 Cancun
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Grand Palladium Select Costa Mujeres is in Costa Mujeres (Cancún), 30 minutes from Cancún International Airport and 25 minutes from Playa del Carmen.
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It is located on the oceanfront with direct access to the white sands beach.
'EarthCheck' certificate for sustainable tourism and environmental protection
'Top Employers' Seal of Excellence in Personnel Management and Working Conditions
Our guests also ask...
No, Can Grand Palladium Select Costa Mujeres guests do not have access to other hotels in the resort. However, they have their own extensive selection of restaurants, bars, swimming pools and exclusive services within the hotel.
Yes, the hotel provides an airport shuttle service for an additional fee. However, Palladium Rewards members can use a free airport shuttle service.
The hotel has a full program of sports and entertainment activities for all ages. Guests can enjoy non-motorized water sports such as kayaking, paddleboarding, and snorkeling, plus activities like tennis, padel, soccer, beach volleyball, and basketball. Group fitness classes such as yoga, Pilates, aerobics, and functional training are also available. Throughout the day and night, the entertainment team organizes activities, games, and shows to ensure that guests have an amazing experience.
The resort has a comprehensive children's program with age-appropriate spaces, such as the Baby Club, Mini Club, and Junior Club, where children can enjoy supervised activities like games, creative workshops, crafts, and sports. In addition, the hotel features a children's water park and entertainment areas designed to ensure safe fun throughout their stay.
Yes, the hotel has an Info Tour service to book excursions and tours to the main points of interest in the area.
Yes, some services incur an extra charge, such as spa treatments, certain activities, medical services, laundry, private transportation, and specific dining experiences.
Yes, the hotel has adapted facilities and rooms, and services designed to ensure the comfort of people with reduced mobility.
Yes, there is a fully equipped gym with modern equipment and group fitness classes.
Yes, these services can be requested, but they are subject to availability and may incur an additional cost.
Yes, the Hotel has 24-hour Room Service. Night-time service may incur an additional charge.
To reach the hotel staff, please find the details for each department below:
Reception
Email: recepcion.costamujeres@palladiumhotelgroup.com
Phone: +52 998 868 5200
Toll-Free #: Not available
SMS: Not available
Reservation
Email: callcenter.america@palladiumhotelgroup.com
Phone: +52 998 868 5200
Toll-Free #: Not available
SMS: Not available
Concierge
Email: guestservice3.costamujeres@palladiumhotelgroup.com
Phone: +52 998 868 5200
Toll-Free #: Not available
SMS: Not available
Events
Email: elva.cruz@palladiumhotelgroup.com
Phone: +52 998 868 5200
Toll-Free #: Not available
SMS: Not available
Housekeeping
Email: guestservice3.costamujeres@palladiumhotelgroup.com
Phone: +52 998 868 5200
Toll-Free #: Not available
SMS: Not available
Maintenance
Email: guestservice3.costamujeres@palladiumhotelgroup.com
Phone: +52 998 868 5200
Toll-Free #: Not available
SMS: Not available
Reception
Email: recepcion.costamujeres@palladiumhotelgroup.com
Phone: +52 998 868 5200
Toll-Free #: Not available
SMS: Not available
Reservation
Email: callcenter.america@palladiumhotelgroup.com
Phone: +52 998 868 5200
Toll-Free #: Not available
SMS: Not available
Concierge
Email: guestservice3.costamujeres@palladiumhotelgroup.com
Phone: +52 998 868 5200
Toll-Free #: Not available
SMS: Not available
Events
Email: elva.cruz@palladiumhotelgroup.com
Phone: +52 998 868 5200
Toll-Free #: Not available
SMS: Not available
Housekeeping
Email: guestservice3.costamujeres@palladiumhotelgroup.com
Phone: +52 998 868 5200
Toll-Free #: Not available
SMS: Not available
Maintenance
Email: guestservice3.costamujeres@palladiumhotelgroup.com
Phone: +52 998 868 5200
Toll-Free #: Not available
SMS: Not available
Children are welcome.
Children up to 2 years old can stay with their parents for free.
Kids price applies for children:
•between 3 and 13 years old (50% of adult price).
•between 14 and 17 years old (25% of adult price).
Adult rate applies from 18 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We offer a club for children from 3 to 13 years old.
• Access to the kids club: Free.
• The kids club is open all year round.
• The kids club is open every day.
Opening hours:
09:00 to 17:00
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: Info.costamujeres@palladiumhotelgroup.com.
Children up to 2 years old can stay with their parents for free.
Kids price applies for children:
•between 3 and 13 years old (50% of adult price).
•between 14 and 17 years old (25% of adult price).
Adult rate applies from 18 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We offer a club for children from 3 to 13 years old.
• Access to the kids club: Free.
• The kids club is open all year round.
• The kids club is open every day.
Opening hours:
09:00 to 17:00
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: Info.costamujeres@palladiumhotelgroup.com.
To submit your feedback, please send an email to: guestservice3.costamujeres@palladiumhotelgroup.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
Definitely, Grand Palladium Select Costa Mujeres has 9 restaurants:
Restaurant Isla Blanca:
• Contemporary, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 07:00 to 15:30.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 45 pax.
• Pets are not accepted in the restaurant.
• Our restaurant is kids friendly.
• Dress code: Resort Casual
• For Her: Bathing suit with wrap or cover-up, sneakers or sandals.
• For Him: Bermudas (long shorts or Capri pants), sneakers or sandals. No sleeveless shirts.
Restaurant Poseidon:
• continental, Family style
• Open 7/7.
• Open all year.
• Opening times:
• from 11:30 to 16:30.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 45 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code: Resort Casual
• For Her: Bathing suit with wrap or cover-up, sneakers or sandals.
• For Him: Bermudas (long shorts or Capri pants), sneakers or sandals. No sleeveless shirts.
Restaurant Chang Tai:
• Thai, Family style
• Open 7/7.
• Open all year.
• Opening times:
• from 18:00 to 23:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 80 pax.
• Pets are not accepted in the restaurant.
• Our restaurant is kids friendly.
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant El Dorado:
• Steakhouse, Family style
• Open 7/7.
• Open all year.
• Opening times:
• from 18:00 to 23:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant is kids friendly.
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant La Adelita:
• Mexican, Family style
• Open 7/7.
• Open all year.
• Opening times:
• from 18:00 to 23:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 75 pax.
• Pets are not accepted in the restaurant.
• Our restaurant is kids friendly.
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Sumpouri:
• Japanese, Family style
• Open 7/7.
• Open all year.
• Opening times:
• from 18:00 to 23:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant is kids friendly.
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Portofino:
• Italian, Family style
• Open 7/7.
• Open all year.
• Opening times:
• from 18:00 to 23:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant is kids friendly.
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Bhogali:
• Indian, Family style
• Open 7/7.
• Open all year.
• Opening times:
• from 18:30 to 23:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 110 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Chic Cabarest & Restaurant:
• Fusion, Fine Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 20:00 to 23:00.
• Price range: $$
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code: Informal / Business
• For Her: Business suit or business style dress with heels.
• For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).
Restaurant Isla Blanca:
• Contemporary, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 07:00 to 15:30.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 45 pax.
• Pets are not accepted in the restaurant.
• Our restaurant is kids friendly.
• Dress code: Resort Casual
• For Her: Bathing suit with wrap or cover-up, sneakers or sandals.
• For Him: Bermudas (long shorts or Capri pants), sneakers or sandals. No sleeveless shirts.
Restaurant Poseidon:
• continental, Family style
• Open 7/7.
• Open all year.
• Opening times:
• from 11:30 to 16:30.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 45 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code: Resort Casual
• For Her: Bathing suit with wrap or cover-up, sneakers or sandals.
• For Him: Bermudas (long shorts or Capri pants), sneakers or sandals. No sleeveless shirts.
Restaurant Chang Tai:
• Thai, Family style
• Open 7/7.
• Open all year.
• Opening times:
• from 18:00 to 23:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 80 pax.
• Pets are not accepted in the restaurant.
• Our restaurant is kids friendly.
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant El Dorado:
• Steakhouse, Family style
• Open 7/7.
• Open all year.
• Opening times:
• from 18:00 to 23:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant is kids friendly.
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant La Adelita:
• Mexican, Family style
• Open 7/7.
• Open all year.
• Opening times:
• from 18:00 to 23:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 75 pax.
• Pets are not accepted in the restaurant.
• Our restaurant is kids friendly.
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Sumpouri:
• Japanese, Family style
• Open 7/7.
• Open all year.
• Opening times:
• from 18:00 to 23:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant is kids friendly.
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Portofino:
• Italian, Family style
• Open 7/7.
• Open all year.
• Opening times:
• from 18:00 to 23:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant is kids friendly.
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Bhogali:
• Indian, Family style
• Open 7/7.
• Open all year.
• Opening times:
• from 18:30 to 23:00.
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 110 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Chic Cabarest & Restaurant:
• Fusion, Fine Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 20:00 to 23:00.
• Price range: $$
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code: Informal / Business
• For Her: Business suit or business style dress with heels.
• For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).
We are an all-inclusive Resort :
- All meals and beverages, (soft or alcoholic) are included
- Imported brands are not part of all inclusive
- Supplementary charges are imposed for spa access
Room upgrades are possible at check-in upon request and paying the price difference
- All meals and beverages, (soft or alcoholic) are included
- Imported brands are not part of all inclusive
- Supplementary charges are imposed for spa access
Room upgrades are possible at check-in upon request and paying the price difference
We offer shuttle transfers from/to the Cancun International Airport (CUN).
Shuttle reservation is only possible from the special link received in the room booking confirmation e-mail.
For any troubles related to the special link, please call the call center here
Shuttle reservation is only possible from the special link received in the room booking confirmation e-mail.
For any troubles related to the special link, please call the call center here
We provide tourist passes
Have a look at our suggestions of things to do here
Please contact the front desk for further information
Have a look at our suggestions of things to do here
Please contact the front desk for further information
• Isla Blanca:
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
• Poseidon:
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
• Chang Tai:
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
• El Dorado:
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
• La Adelita:
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
• Sumpouri:
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
• Portofino:
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
• Bhogali:
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
• Chic Cabarest & Restaurant:
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
• Poseidon:
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
• Chang Tai:
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
• El Dorado:
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
• La Adelita:
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
• Sumpouri:
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
• Portofino:
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
• Bhogali:
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
• Chic Cabarest & Restaurant:
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
We do have connecting rooms.
Please indicate your preference in the "comments" section when making a reservation
Please indicate your preference in the "comments" section when making a reservation
Babies are welcome.
We are able to provide you the following items:
• Baby cot
• Bottle warmer
• Sterilizer
• High chair
• Stroller
We are able to provide you the following items:
• Baby cot
• Bottle warmer
• Sterilizer
• High chair
• Stroller
Take a look at the spa details below:
•Zentropia Spa:
-Smoking not allowed
-Pets are not allowed in this area./ Wheelchair accessible/ Wheelchair ramp/lift not available
- Not pregnancy friendly
-Open for hotel residents only
-Guest price: adults 85 USD /hour
-Minimum age 18 year(s)
-Reservation is not mandatory
- Provided: Bathrobe and slippers.
- Not provided: Swimsuit and swim cap.
- Mandatory: Slippers and swimsuit.
- Not mandatory: Bathrobe and swim cap.
- Facilities: Sauna, massage, jacuzzi, beauty salon and shower.
- Spa Menu: Link
- Click here for more details
•Zentropia Spa:
-Smoking not allowed
-Pets are not allowed in this area./ Wheelchair accessible/ Wheelchair ramp/lift not available
- Not pregnancy friendly
-Open for hotel residents only
-Guest price: adults 85 USD /hour
-Minimum age 18 year(s)
-Reservation is not mandatory
- Provided: Bathrobe and slippers.
- Not provided: Swimsuit and swim cap.
- Mandatory: Slippers and swimsuit.
- Not mandatory: Bathrobe and swim cap.
- Facilities: Sauna, massage, jacuzzi, beauty salon and shower.
- Spa Menu: Link
- Click here for more details
We offer transfer from/to the Cancun International Airport (CUN)
To see prices and make a reservation, click here
To see prices and make a reservation, click here
We have 493 rooms.
(Room types for maximum 2 pax)
Junior Suite Garden / Lagoon View: 184 rooms
• Surface: 66 to 66 m²
• Max occupancy per room: 3 adults and 2 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV, a/c
In room smoking is not allowed
Junior Suite Poolside: 243 rooms
• Surface: 66 to 66 m²
• Max occupancy per room: 3 adults and 2 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV, a/c
In room smoking is not allowed
Junior Suite Pool Access: 22 rooms
• Surface: 66 to 66 m²
• Max occupancy per room: 3 adults and 2 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV, a/c
In room smoking is not allowed
Loft Suite Jacuzzi Terrace: 24 rooms
• Surface: 100 to 100 m²
• Max occupancy per room: 3 adults and 2 children
• Composition: 1 bedrooms, 1 living-room
• Equipment: 1 king size bed or 2 single beds and 1 sofa bed , TV, a/c
In room smoking is not allowed
Ambassador Suite Swim Up Beachside: 2 rooms
• Surface: 136 to 136 m²
• Max occupancy per room: 3 adults and 2 children
• Composition: 1 bedrooms, 1 living-room
• Equipment: 1 king size bed , TV, a/c
In room smoking is not allowed
Signature Swim up Beachside Ocean View: 2 rooms
• Surface: 162 to 162 m²
• Max occupancy per room: 4 adults and 1 children
• Composition: 1 bedrooms, 1 living-room
• Equipment: 1 king size bed and 2 single beds and 1 sofa bed , TV, a/c
In room smoking is not allowed
Residence Suite Beachside Panoramic Ocean View: 1 rooms
• Surface: 435 to 435 m²
• Max occupancy per room: 3 adults and 2 children
• Composition: 1 bedrooms, 1 living-room
• Equipment: 1 king size bed or 2 single beds and 1 sofa bed , TV, a/c
In room smoking is not allowed
Junior Suite Poolside Ocean View: 15 rooms
• Surface: 66 to 66 m²
• Max occupancy per room: 3 adults and 2 children
• Composition:
• Equipment: TV
In room smoking is not allowed
(Room types for maximum 2 pax)
Junior Suite Garden / Lagoon View: 184 rooms
• Surface: 66 to 66 m²
• Max occupancy per room: 3 adults and 2 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV, a/c
In room smoking is not allowed
Junior Suite Poolside: 243 rooms
• Surface: 66 to 66 m²
• Max occupancy per room: 3 adults and 2 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV, a/c
In room smoking is not allowed
Junior Suite Pool Access: 22 rooms
• Surface: 66 to 66 m²
• Max occupancy per room: 3 adults and 2 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV, a/c
In room smoking is not allowed
Loft Suite Jacuzzi Terrace: 24 rooms
• Surface: 100 to 100 m²
• Max occupancy per room: 3 adults and 2 children
• Composition: 1 bedrooms, 1 living-room
• Equipment: 1 king size bed or 2 single beds and 1 sofa bed , TV, a/c
In room smoking is not allowed
Ambassador Suite Swim Up Beachside: 2 rooms
• Surface: 136 to 136 m²
• Max occupancy per room: 3 adults and 2 children
• Composition: 1 bedrooms, 1 living-room
• Equipment: 1 king size bed , TV, a/c
In room smoking is not allowed
Signature Swim up Beachside Ocean View: 2 rooms
• Surface: 162 to 162 m²
• Max occupancy per room: 4 adults and 1 children
• Composition: 1 bedrooms, 1 living-room
• Equipment: 1 king size bed and 2 single beds and 1 sofa bed , TV, a/c
In room smoking is not allowed
Residence Suite Beachside Panoramic Ocean View: 1 rooms
• Surface: 435 to 435 m²
• Max occupancy per room: 3 adults and 2 children
• Composition: 1 bedrooms, 1 living-room
• Equipment: 1 king size bed or 2 single beds and 1 sofa bed , TV, a/c
In room smoking is not allowed
Junior Suite Poolside Ocean View: 15 rooms
• Surface: 66 to 66 m²
• Max occupancy per room: 3 adults and 2 children
• Composition:
• Equipment: TV
In room smoking is not allowed
Have a look at our swimming pools list below:
•Main Pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open all year
- Heated: all year long
- Temperature: 28°C/82°F
- No age restriction
- Size: L:100 M, W:20 M, D:120 CM
- Access is free for hotel residents
-Access is not free for hotel restaurant customers
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 100 pax
- Reservation is not mandatory
- Shower: No
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: not allowed
•Family Pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open all year
- Heated: all year long
- Temperature: 28°C/82°F
- No age restriction
- Size: L:50 M, W:20 M, D:40 CM
- Access is free for hotel residents
-Access is not free for hotel restaurant customers
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 100 pax
- Reservation is not mandatory
- Shower: No
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: not allowed
•Splash Pool:
- Outdoor
- Smoking not allowed
- Wheelchair accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open all year
- Heated: all year long
- Temperature: 28°C/82°F
- No age restriction
- Size: L:209 M, W:120 M, D:120 CM
- Access is free for hotel residents
-Access is not free for hotel restaurant customers
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 100 pax
- Reservation is not mandatory
- Shower: No
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: not allowed
•Fizz Poll:
- Outdoor
- Smoking not allowed
- Wheelchair accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open all year
- Heated: all year long
- Temperature: 28°C/82°F
- No age restriction
- Size: L:330 M, W:40 M, D:120 M
- Access is free for hotel residents
-Access is not free for hotel restaurant customers
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 50 pax
- Reservation is not mandatory
- Shower: No
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: not allowed
•Vitalidad Pool:
- Indoor
- Smoking not allowed
- Wheelchair accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open all year
- Heated: all year long
- Temperature: 28°C/82°F
- No age restriction
- Size: L:258 M, W:10 M, D:120 CM
- Guests price: 85 USD/day
-Access is not free for hotel restaurant customers
- Open to public: No
- Spa access: included
- No time limit
- Max capacity: 20 pax
- Reservation is not mandatory
- Shower: No
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: not allowed
•Infnity Pool:
- Outdoor
- Smoking not allowed
- Wheelchair accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open all year
- Heated: all year long
- Temperature: 28°C/82°F
- No age restriction
- Size: L:177 M, W:10 M, D:120 M
- Guests price: 85 USD/day
-Access is not free for hotel restaurant customers
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 30 pax
- Reservation is not mandatory
- Shower: No
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: not allowed
•Main Pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open all year
- Heated: all year long
- Temperature: 28°C/82°F
- No age restriction
- Size: L:100 M, W:20 M, D:120 CM
- Access is free for hotel residents
-Access is not free for hotel restaurant customers
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 100 pax
- Reservation is not mandatory
- Shower: No
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: not allowed
•Family Pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open all year
- Heated: all year long
- Temperature: 28°C/82°F
- No age restriction
- Size: L:50 M, W:20 M, D:40 CM
- Access is free for hotel residents
-Access is not free for hotel restaurant customers
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 100 pax
- Reservation is not mandatory
- Shower: No
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: not allowed
•Splash Pool:
- Outdoor
- Smoking not allowed
- Wheelchair accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open all year
- Heated: all year long
- Temperature: 28°C/82°F
- No age restriction
- Size: L:209 M, W:120 M, D:120 CM
- Access is free for hotel residents
-Access is not free for hotel restaurant customers
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 100 pax
- Reservation is not mandatory
- Shower: No
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: not allowed
•Fizz Poll:
- Outdoor
- Smoking not allowed
- Wheelchair accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open all year
- Heated: all year long
- Temperature: 28°C/82°F
- No age restriction
- Size: L:330 M, W:40 M, D:120 M
- Access is free for hotel residents
-Access is not free for hotel restaurant customers
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 50 pax
- Reservation is not mandatory
- Shower: No
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: not allowed
•Vitalidad Pool:
- Indoor
- Smoking not allowed
- Wheelchair accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open all year
- Heated: all year long
- Temperature: 28°C/82°F
- No age restriction
- Size: L:258 M, W:10 M, D:120 CM
- Guests price: 85 USD/day
-Access is not free for hotel restaurant customers
- Open to public: No
- Spa access: included
- No time limit
- Max capacity: 20 pax
- Reservation is not mandatory
- Shower: No
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: not allowed
•Infnity Pool:
- Outdoor
- Smoking not allowed
- Wheelchair accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open all year
- Heated: all year long
- Temperature: 28°C/82°F
- No age restriction
- Size: L:177 M, W:10 M, D:120 M
- Guests price: 85 USD/day
-Access is not free for hotel restaurant customers
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 30 pax
- Reservation is not mandatory
- Shower: No
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: not allowed
We offer a babysitting service
• Price: 20 USD /hour
• Price: 20 USD /hour
Shuttle reservation is only possible from the special link received in the room booking confirmation e-mail.
For any troubles related to the special link, please call the call center here
For any troubles related to the special link, please call the call center here
To book an accommodation as a celebration attendee, please send an email to: callcenter.america@palladiumhotelgroup.com with the following information:
• Date
• Number of nights
• Event name
• Number of adults
• Adults' age
• Number of children
• Children's age
• Number of baby cots
• Number of rooms
• Email address
• Phone number
• Date
• Number of nights
• Event name
• Number of adults
• Adults' age
• Number of children
• Children's age
• Number of baby cots
• Number of rooms
• Email address
• Phone number
We are able to accommodate special requests
The following items are available:
- Champagne
- Wine
- Birthday cake
- Cake
- Chocolate
- Cheese tray
- Fruit basket
- Flowers
- Rose petals
- Balloons
- Wedding night
- Decoration
The following items are available:
- Champagne
- Wine
- Birthday cake
- Cake
- Chocolate
- Cheese tray
- Fruit basket
- Flowers
- Rose petals
- Balloons
- Wedding night
- Decoration
Junior Suite Garden / Lagoon View rooms have 1 king size bed(160x200cm) or 2 single beds(90x190cm)
Junior Suite Poolside rooms have 1 king size bed(160x200cm) or 2 single beds(90x190cm)
Junior Suite Pool Access rooms have 1 king size bed(160x200cm) or 2 single beds(90x190cm)
Loft Suite Jacuzzi Terrace rooms have 1 king size bed(160x200cm) or 2 single beds(90x190cm) and
Ambassador Suite Swim Up Beachside rooms have 1 king size bed(160x200cm)
Signature Swim up Beachside Ocean View rooms have 1 king size bed(160x200cm) and 2 single beds(90x190cm) and
Residence Suite Beachside Panoramic Ocean View rooms have 1 king size bed(160x200cm) or 2 single beds(90x190cm) and
Bed guards for children are not available.
Junior Suite Poolside rooms have 1 king size bed(160x200cm) or 2 single beds(90x190cm)
Junior Suite Pool Access rooms have 1 king size bed(160x200cm) or 2 single beds(90x190cm)
Loft Suite Jacuzzi Terrace rooms have 1 king size bed(160x200cm) or 2 single beds(90x190cm) and
Ambassador Suite Swim Up Beachside rooms have 1 king size bed(160x200cm)
Signature Swim up Beachside Ocean View rooms have 1 king size bed(160x200cm) and 2 single beds(90x190cm) and
Residence Suite Beachside Panoramic Ocean View rooms have 1 king size bed(160x200cm) or 2 single beds(90x190cm) and
Bed guards for children are not available.
Our hotel is part of Palladium Hotel Group.
- Star rating: 5 stars.
- Service category: Luxury.
More info here
- Star rating: 5 stars.
- Service category: Luxury.
More info here