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The Palladium Way

Mission

Convert clients to FANS.


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To be recognized as one of the best hotel companies where we work and the most profitable in the long term, focusing on the creation of value to make our internal and external clients fall in love.

Values: Our creed
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    Team: We work as a team and to be part of it we must communicate with integrity, honor and loyalty.

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    Coherence: We are coherent and consistent with our brand promise

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    Learning: We continually learn and are promoters of change

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    Value: We think in terms of value and not cost

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    Winning mentality: We play to win, not to avoid losing

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    Client: To win, the first thing is the client, the second the team and the third our shareholders

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    Social work: We recognize in social work an element that cultivates and strengthens our spirit and reinforces the bond with our employees.

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    People: We recognize that people are the key to success in the creation of value; and the following, key elements in our team management.

Our 7 limits

  • We will not tolerate the lack of words, honesty and loyalty among collaborators, partners or suppliers.

  • We will not put the value of our brands at risk, it is our best insurance against adversity.

  • We will not grow if it is not in a profitable and sustainable way.

  • We will not put the family assets of our shareholders at risk.

  • We will not neglect the collaborators.

  • We will not make decisions that penalize us in the long term, in favor of short-term good results.

  • We will not jeopardize the health and well-being of our customers and equipment.

The 4 keys to the success of our service
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    A WARM WELCOME AND SINCERE.

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    ANTICIPATE US AND FULFILL THE NEEDS OF OUR CLIENTS.

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    DIRECT THE CUSTOMER, AS LONG AS POSSIBLE, WITH YOUR NAME OR SURNAME AND MAINTAINING VISUAL CONTACT.

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    A FAREWELL WITH SMILE AND THANKING HIS STAY WITH US.