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What are the benefits of the Palladium Rewards programme?
Benefits vary depending on level
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Can I share my Palladium Rewards member benefits with other people?
Other people staying with you in your room can always enjoy the same benefits.
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What is the basic criterion for earning points?
Every experience earns points. Reward with each direct accommodation booking + Reward with spa or restaurant bookings: The rule is based on each 1 EUR/USD spent and based on the level at which points are earned. Details below: Level One: Follower 1 EUR/USD = 12 points Level Two: Promoter 1 EUR/USD = 14 points Level Three: Ambassador 1 EUR/USD = 16 points Level Four: Fan 1 EUR/USD = 18 points. Reward with each indirect booking: 500 Elite Points for each night booked for all members regardless of level.
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How do I earn points?
You can earn points by booking a room, or by booking restaurant or spa services.
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Can I earn points on bookings made prior to registering for the Palladium Rewards programme?
No, as a programme member you can only start to earn points on bookings made after the date when you registered for the Palladium Rewards programme. Bookings made prior to the programme registration date are not eligible for points.
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How do I earn points on more than one room booking?
As a programme member, you will only earn points for two rooms booked in your name, provided that the programme member is staying in one of them, and the other is for children, spouse or family members.
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Will I earn points for organising meetings and events at hotels?
No, you cannot earn points.
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How can I see what my points are worth in EUR/USD?
The value of points is always the same for all participating hotels and brands when you want to use available points: Each 1 EUR/USD of RP (retail price) is equivalent to 250 points
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When can I use my welcome points?
From the moment when you register, there is no restriction. You can use them at any time to cover the payment of your room with points. If you do not have enough points, you can make a mixed payment, i.e. combine points and cash.
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How do I redeem my points?
Below we explain how you can redeem your points: - When booking at one of the hotels participating in the programme through the official website or call centre, you can indicate in the last part of the purchase process that you want to pay with points and how many points you want to use, either full payment with points or mixed (points + cash). - By accessing your member portal, through the “My Points”, “Redeem Points” section, you can access promotions to redeem points on restaurant and spa services. When selecting your preferred option, a voucher will be generated in PDF format, which you should print and show at the hotel, restaurant or spa reception where you will use this service.
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Is there a minimum point redemption?
A minimum spending of 2,500 Rewards points is required for each redemption operation.
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Are there restricted dates for redeeming points?
Provided that there is availability on the group’s official website or through the call centre, points can be used to book the room. Restrictions might apply to some promotions.
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What is the difference between Élite points and Rewards points?
- Élite points: Elite points are the points customers accrue to get to the next programme level. Points are earned with every experience enjoyed. - Rewards points: Reward points are points that can be used as a payment method. Points are earned with every accommodation experience enjoyed or reserved via direct channels, along with purchases in restaurants and spas.
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When do points expire?
- A review of your account will be performed every 12 months since your last transaction. If no earning or redemption activity has taken place during the 12-month period, you will lose your Rewards points.
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How can I keep my level benefits?
In order to continue benefiting from the benefits of your card level, you need to meet the necessary point accumulation requirement during the 12-month period from the date you have reached that level. ⦁ In order to remain at the Promoter level, you must accumulate a minimum of 25,000 Elite points during the 12-month period from the date you reached the level. If you do not meet the requirement your account will be downgraded to Follower level. ⦁ In order to remain at the Ambassador level, you must accumulate a minimum of 75,000 Elite points during the 12-month period since you reached the level. If you do not meet the requirement your account will be downgraded to Promoter level. ⦁ In order to remain at the Fan level, you must accumulate a minimum of 200,000 Elite points during the 12-month period since you reached the level. If you do not meet the requirement your account will be downgraded to Ambassador level.
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Can I share my points with someone else?
- No, the points and member accounts are unique and non-transferable.
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Can someone else use my points?
- No, it is not possible for someone else to use your points. The only option is if a programme member uses their points to book more than one room through the website or call centre, paying with Rewards points.
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