Covid-19 Palladium Hotel Group information:
At Palladium Hotel Group, safety has always been our number one priority. And now, with the recent Covid-19 pandemic spreading around the world, we more concerned than ever about the health and wellbeing of our clients and employees.
It is the responsibility of all of us to prevent the spread and contain the Covid-19 virus, and given the recent actions taken by various countries and governments in response to this international health emergency, as well as the recommendations of the World Health Organization (WHO) and the protocol of local authorities in the countries in which we operate, we at Palladium Hotel Group find it necessary to temporarily close some of our hotels and resorts.
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BOOK NOW AND ENJOY 100% FLEXIBLE CANCELLATION!
Reservations with arrival from July 1st onwards:
You can modify your reservation in accordance with the cancellation policy of the booking confirmation received by email.
Flexible rate bookings allow you to modify with flexibility.
Bookings with non-refundable rates do not allow modifications or refunds. As the situation progresses, in at least 15 days prior to your stay we will offer you solutions to modify your travel dates and apply the amount already paid for a future stay.
To modify your reservation, please send an email indicating your booking confirmation number and desired dates to:
- Ushuaia Ibiza Beach Hotel: reservas.ibiza@ushuaiabeachhotel.com
- Hard Rock Hotel Ibiza: info@hrhibiza.com
- Hard Rock Hotel Tenerife: info@hrhtenerife.com
- Bless Collection Hotels (Madrid / Ibiza): reservations@blesscollectionhotels.com
- Agroturismo Sa Talaia: reservas@satalaiaibiza.com
- Rest of hotels located in Europe: callcenter@palladiumhotelgroup.com
- Hotels located in America: callcenter.america@palladiumhotelgroup.com
Related information: FAQs
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I have a reservation with Palladium Hotel Group, what do I have to do to change it?
If you booked on www.palladiumhotelgroup.com, please contact callcenter@palladiumhotelgroup.com if you are traveling from Europe, and callcenter.america@palladiumhotelgroup.com if you are traveling from North America. Our Staff are at your disposal to provide a solution for your individual situation. If you booked through a third party, we ask you to consult the terms and conditions of your reservation with your agency or Tour Operator.
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I have a vacation planned within the next few weeks. Will I be able to travel?
Consult the travel restrictions in place, both in your country of origin and your country of destination, to check on any possible limitations that might affect your trip. -
Will all the services be available at the hotels in the short term?
Palladium Hotel Group is subject to all the limitations and restrictions of mandatory compliance put in place by the authorities of every country we operate in, so we are unable to guarantee 100% of our services.
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What steps are being taken in the hotels to guarantee the safety of the guests?
We follow strict internal protocols in questions of security, safety and hygiene. Furthermore, we work in close collaboration with the governments of our different destinations to implement each and every one of the measures and recommendations established by the health authorities of each country.
Dates for NEW RESERVATIONS:
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Hotels in Mexico
- Grand Palladium Costa Mujeres Resort & Spa: NOW OPEN.
- TRS Coral Hotel:NOW OPEN.
- Grand Palladium Vallarta Resort & Spa: NOW OPEN.
- TRS Hotel Yucatán, Grand Palladium Colonial Resort & Spa, Grand Palladium Kantenah Resort & Spa and Grand Palladium White Sand will accept reservations from October 2nd, 2020.
**Reservations with confirmed arrival until October 1st, 2020 of Grand Palladium Colonial, Kantenah and White Sand in Riviera Maya will receive upgrade to Grand Palladium Costa Mujeres Resort & Spa.
***Reservations with confirmed arrival until October 1st, 2020 from TRS Yucatan Hotel will receive upgrade to TRS Coral Hotel.
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Hotels in Dominican Republic
- Domican Fiesta Hotel & Casino: will be closed until September 3, 2020.
- Grand Palladium Bavaro Suites, Grand Palladium Punta Cana, Grand Palladium Palace and TRS Turquesa hotel will be closed until November 18.
- TRS Cap Cana Hotel will be closed until December 17, 2020.
* If you have a reservation for our hotels in Punta Cana with an arrival date up to November 18th 2020, we allow you to change the dates of your stay with flexibility.
** If you have a reservation for the TRS Cap Cana with a date of arrival until December 17, 2020, we allow you to change the dates of stay with flexibility or change to the TRS Turquesa Hotel from November 19th. 2020.
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Hotels in Jamaica
- Grand Palladium Jamaica Resort & Spa: NOW OPEN.
- Grand Palladium Lady Hamilton Resort & Spa: NOW OPEN.
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Hotels in Imbassaí
- Grand Palladium Imbassai Resort & Spa: NOW OPEN.
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Hotels in Ibiza
- Grand Palladium Palace Ibiza Resort & Spa: will accept reservations from March 25th. 2021.
- Grand Palladium White Island Resort & Spa: will accept reservations from March 25th. 2021.
- Palladium Hotel Don Carlos: will accept reservations from March 26th. 2021.
- Palladium Hotel Cala Llonga: will accept reservations from April 30th. 2021.
- Palladium Hotel Palmyra: will accept reservations from March 26th. 2021.
- Agroturismo Sa Talaia: will accept reservations from March 26th. 2021.
- Hard Rock Hotel Ibiza: will accept reservations from April 16th. 2021.
- Ushuaïa Ibiza Beach Hotel: will accept reservations from April 30th. 2021.
- Bless Hotel Ibiza: will accept reservations from April 30th. 2021.
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Hotels in Menorca
- Palladium Hotel Menorca: will accept reservations from April 30th. 2021.
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Hotels in Benalmadena/MALAGA
- Palladium Hotel Costa del Sol: will accept reservations from March 26th. 2021.
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Hotels in Tenerife
- Hard Rock Hotel Tenerife: If you have a reservation with an arrival date up to December 3rd. 2020, we allow you to change the date. The hotel will accept reservations from December 4th. 2020.
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Hotels in Madrid
The hotels will accept reservations from July 1st. 2020, except Bless Hotel Madrid that will accept reservations from September 25th, 2020.
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Hotels in Barcelona
The hotels will accept reservations from July 1st. 2020.
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Hotels in Cordoba
The hotels will accept reservations from July 1st. 2020.
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Hotels in Oviedo
The hotels will accept reservations from July 1st. 2020.
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Hotels in Sevilla
The hotels will accept reservations from July 1st. 2020.
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Hotels in Sicily (Italy)
- Grand Palladium Garden Beach Resort & Spa: will accept reservations from March 26th. 2021.
- Grand Palladium Sicilia Resort & Spa: will accept reservations from April 30th. 2021.
We hope that things clear up soon, so that you can continue to enjoy the most unforgettable stays in all our unique destinations. Please feel free to book your future stays on our website, where you can enjoy our flexible cancellation policy and payment at the hotel, without risk. We will get through this together! Thank you again for understanding.