Covid-19 Palladium Hotel Group information:
At Palladium Hotel Group, safety has always been our number one priority. And now, with the recent Covid-19 pandemic spreading around the world, we more concerned than ever about the health and wellbeing of our clients and employees.
It is the responsibility of all of us to prevent the spread and contain the Covid-19 virus, and given the recent actions taken by various countries and governments in response to this international health emergency, as well as the recommendations of the World Health Organization (WHO) and the protocol of local authorities in the countries in which we operate, we at Palladium Hotel Group find it necessary to temporarily close some of our hotels and resorts.
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BOOK NOW AND ENJOY 100% FLEXIBLE CANCELLATION!
Reservations with arrival from July 1st onwards:
You can modify your reservation in accordance with the cancellation policy of the booking confirmation received by email.
Flexible rate bookings allow you to modify with flexibility.
Bookings with non-refundable rates do not allow modifications or refunds. As the situation progresses, in at least 15 days prior to your stay we will offer you solutions to modify your travel dates and apply the amount already paid for a future stay.
To modify your reservation, please send an email indicating your booking confirmation number and desired dates to:
- Ushuaia Ibiza Beach Hotel: reservas.ibiza@ushuaiabeachhotel.com
- Hard Rock Hotel Ibiza: info@hrhibiza.com
- Hard Rock Hotel Tenerife: info@hrhtenerife.com
- Bless Collection Hotels (Madrid / Ibiza): reservations@blesscollectionhotels.com
- Agroturismo Sa Talaia: reservas@satalaiaibiza.com
- Rest of hotels located in Europe: callcenter@palladiumhotelgroup.com
- Hotels located in America: callcenter.america@palladiumhotelgroup.com
Related information: FAQs
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I have a reservation with Palladium Hotel Group, what do I have to do to change it?
If you booked on www.palladiumhotelgroup.com, please contact callcenter@palladiumhotelgroup.com if you are traveling from Europe, and callcenter.america@palladiumhotelgroup.com if you are traveling from North America. Our Staff are at your disposal to provide a solution for your individual situation. If you booked through a third party, we ask you to consult the terms and conditions of your reservation with your agency or Tour Operator.
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I have a vacation planned within the next few weeks. Will I be able to travel?
Consult the travel restrictions in place, both in your country of origin and your country of destination, to check on any possible limitations that might affect your trip. -
Will all the services be available at the hotels in the short term?
Palladium Hotel Group is subject to all the limitations and restrictions of mandatory compliance put in place by the authorities of every country we operate in, so we are unable to guarantee 100% of our services.
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What steps are being taken in the hotels to guarantee the safety of the guests?
We follow strict internal protocols in questions of security, safety and hygiene. Furthermore, we work in close collaboration with the governments of our different destinations to implement each and every one of the measures and recommendations established by the health authorities of each country.
Dates for NEW RESERVATIONS:
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Hotels in Mexico
- Grand Palladium Costa Mujeres Resort & Spa: NOW OPEN.
- TRS Coral Hotel:NOW OPEN.
- Grand Palladium Vallarta Resort & Spa: NOW OPEN.
- TRS Hotel Yucatán: NOW OPEN
- Grand Palladium Colonial Resort & Spa: NOW OPEN
- Grand Palladium Kantenah Resort & Spa: NOW OPEN
- Grand Palladium White Sand: NOW OPEN
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Hotels in Dominican Republic
- Domican Fiesta Hotel & Casino: NOW OPEN.
- Grand Palladium Bavaro Suites: NOW OPEN
- Grand Palladium Punta Cana: NOW OPEN
- Grand Palladium Palace: NOW OPEN
- TRS Turquesa hotel: NOW OPEN
- TRS Cap Cana Hotel: will accept reservations from December 4th. 2020
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Hotels in Jamaica
- Grand Palladium Jamaica Resort & Spa: NOW OPEN.
- Grand Palladium Lady Hamilton Resort & Spa: NOW OPEN.
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Hotels in Imbassaí
- Grand Palladium Imbassai Resort & Spa: NOW OPEN.
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Hotels in Ibiza
- Grand Palladium Palace Ibiza Resort & Spa: hotel already open.
- Grand Palladium White Island Resort & Spa: will accept reservations from June 4th. 2021
- Palladium Hotel Don Carlos: will accept reservations from June 4th. 2021.
- Palladium Hotel Cala Llonga: will accept reservations from June 18th. 2021.
- Palladium Hotel Palmyra: will accept reservations from June 11th. 2021.
- Agroturismo Sa Talaia: hotel already open
- Hard Rock Hotel Ibiza: hotel already open
- Ushuaïa Ibiza Beach Hotel: will accept reservations from May 28th. 2021.
- Bless Hotel Ibiza: will accept reservations from May 28th. 2021.
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Hotels in Menorca
- Palladium Hotel Menorca: will accept reservations from May 28th. 2021.
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Hotels in Benalmadena/MALAGA
- Palladium Hotel Costa del Sol: will accept reservations from May 27th. 2021.
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Hotels in Tenerife
- Hard Rock Hotel Tenerife: will accept reservations from May 28th. 2021
According to decree law 17/2020 on extraordinary measures in tourist matters, approved by the Government of the Canary Islands on October 29, 2020, the customer is knowledgeable and accepts that he must freely prove the completion of a diagnostic test within the indicated period of 72 hours prior to his arrival by providing the certificate, either online or on paper, and to prove that he has not tested positive as a COVID-19 transmitter.
This document, mandatory for everyone over the age of six, should contain the time and date of the test, the customer’s identity, the laboratory responsible for its verification and its nature, as well as the negative result.
Canary residents that declare under their responsibility that they have not left the territory of the autonomous community within 15 days of their arrival at the establishment are exempt from the obligation to submit a diagnostic test mentioned in the rule above. Non-residents that can prove with their travel document that they have been staying in the Canary Islands for at least 15 days prior to their arrival at the accommodation are also exempt from this rule.
The customer is also knowledgeable and agrees to downloading and keeping the Radar Covid mobile contagion alert app. active during their stay on the islands, as well as for 15 days immediately after their return to their place of origin.
The establishment, in compliance with this decree law, is obliged to deny access to those who do not comply with the condition of having a negative test for COVID-19, under the conditions specified.
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Hotels in Madrid
The hotels accept reservations from July 1, 2020, except Bless Hotel Madrid, which will accept reservations from March 1st, 2021.
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Hotels in Barcelona
The hotels will accept reservations from July 1st. 2020.
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Hotels in Cordoba
The hotels will accept reservations from July 1st. 2020.
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Hotels in Oviedo
The hotels will accept reservations from July 1st. 2020.
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Hotels in Sevilla
The hotels will accept reservations from July 1st. 2020.
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Hotels in Sicily (Italy)
- Grand Palladium Garden Beach Resort & Spa: will accept reservations from May 28th. 2021.
- Grand Palladium Sicilia Resort & Spa: will accept reservations from May 28th. 2021.
We hope that things clear up soon, so that you can continue to enjoy the most unforgettable stays in all our unique destinations. Please feel free to book your future stays on our website, where you can enjoy our flexible cancellation policy and payment at the hotel, without risk. We will get through this together! Thank you again for understanding.