Covid-19 Palladium Hotel Group information:
At Palladium Hotel Group, safety has always been our number one priority. And now, with the Covid-19 we are more concerned than ever about the health and wellbeing of our clients and employees.
It is the responsibility of all of us to prevent the spread and contain the Covid-19 virus, therefore, from Palladium Hotel Group we have established safety protocols following the recommendations of the World Health Organization (WHO).
Reservations with arrival from July 1st onwards:
You can modify your reservation in accordance with the cancellation policy of the booking confirmation received by email.
Flexible rate bookings allow you to modify with flexibility.
Bookings with non-refundable rates do not allow modifications or refunds. As the situation progresses, in at least 15 days prior to your stay we will offer you solutions to modify your travel dates and apply the amount already paid for a future stay.
To modify your reservation, please send an email indicating your booking confirmation number and desired dates to:
If you booked on www.palladiumhotelgroup.com, please contact firstname.lastname@example.org if you are traveling from Europe, and email@example.com if you are traveling from North America. Our Staff are at your disposal to provide a solution for your individual situation. If you booked through a third party, we ask you to consult the terms and conditions of your reservation with your agency or Tour Operator.
Palladium Hotel Group is subject to all the limitations and restrictions of mandatory compliance put in place by the authorities of every country we operate in, so we are unable to guarantee 100% of our services.
We follow strict internal protocols in questions of security, safety and hygiene. Furthermore, we work in close collaboration with the governments of our different destinations to implement each and every one of the measures and recommendations established by the health authorities of each country.
Palladium Hotel Group will continue offering (until further notice) up to 10 days on complimentary stay for 2 for arrivals until April 30th, 2022, in the event any of our guests test positive while staying on property and requires quarantining.
According to decree law 17/2020 on extraordinary measures in tourist matters, approved by the Government of the Canary Islands on October 29, 2020, the customer is knowledgeable and accepts that he must freely prove the completion of a diagnostic test within the indicated period of 72 hours prior to his arrival by providing the certificate, either online or on paper, and to prove that he has not tested positive as a COVID-19 transmitter.
This document, mandatory for everyone over the age of six, should contain the time and date of the test, the customer’s identity, the laboratory responsible for its verification and its nature, as well as the negative result.
Canary residents that declare under their responsibility that they have not left the territory of the autonomous community within 15 days of their arrival at the establishment are exempt from the obligation to submit a diagnostic test mentioned in the rule above. Non-residents that can prove with their travel document that they have been staying in the Canary Islands for at least 15 days prior to their arrival at the accommodation are also exempt from this rule.
The customer is also knowledgeable and agrees to downloading and keeping the Radar Covid mobile contagion alert app. active during their stay on the islands, as well as for 15 days immediately after their return to their place of origin.
The establishment, in compliance with this decree law, is obliged to deny access to those who do not comply with the condition of having a negative test for COVID-19, under the conditions specified.
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*Before visiting the hotel, we recommend checking the latest government restrictions. Find out more here
We hope that you can continue to enjoy the most unforgettable stays in all our unique destinations. Please feel free to book your future stays on our website, where you can enjoy our flexible cancellation policy and payment at the hotel, without risk. We will get through this together! Thank you again for understanding.