TERMS & CONDITIONS
The following terms and conditions shall be applicable for any group enrolled in the Palladium “WEDDING PASSKEY” program at any of the participating properties: Grand Palladium Hotels & Resorts, Family Selection & TRS Hotels in Mexico, Jamaica and the Dominican Republic. (here in after the “Hotel”) pursuant to the signed Group Contract Form. References in this document to “Group” shall mean the Wedding Group indicated on this Group Contract.
GUEST ROOM COMMITMENT
Group shall be responsible for utilizing the room nights in the pattern set forth in the Group Contract as the Group’s Room Night Commitment.
A group is considered of 10 rooms for 3 peak nights or more.
Early Arrivals/Late Departures are non-cumulative, and the client must accomplish the anticipated rooms per night as per the contract minus the allowed attrition.
GUEST ROOM RATES
The following terms and conditions will apply to the Guest Room Rates set forth in this Group Contract:
a) ROOM RATES:
a.1. ALL INCLUSIVE: Rates are per person per night under the all-inclusive plan concept, based on the corporate standards of PHG, all applicable taxes and gratuities included. Subject to change without notice. Should any government agency adjust these taxes or assess additional taxes before the Group’s arrival date, the same shall be added to the rates contained therein.
a.2. An additional surcharge per person will be applicable for each private function requested by the Group. The group shall contact the Weddings Department at the Hotel for details.
a.3.Any reservations received after the cutoff date will be subject to availability and the best available rate will be offered. CHECK-IN/OUT: The check in time is 3:00 pm. The check-out time is 12:00 pm. Late check-out is subject to availability and subject to additional charge.
b) ROOM ACCOMMODATION:
b.1) OCCUPANCY PER ROOM: A Maximum number of persons allowed per room will apply as per our group contract.
b.1.1. Each room must be occupied by at least 01 adult over 18 years old.
b.1.2. For 01 adult sharing with 01 child, the double occupancy rate will apply (as in 02 adults)
b.1.3. If additional suites or other specific room types are needed, a written request and written confirmation will be required; PHG allows to use same contracted rates for up to 20% of the room block and any room increase beyond 20% of the room block prevailing rates apply.
b.1.4. The maximum number of people allowed per room will apply per contract.
b.1.5. For a Family Selection Room, the rates include up to 2 kids/teens (3-17 years old) free in the nightly rates when sharing with 2 adults.
b.1.6. For Suite Private Pool at GP Jamaica, allow a maximum of 3 adults.
b.2) CONNECTING ROOMS: For a Connecting Suite, the minimum occupancy is 3 guests (regardless ages it will be paying double rates per person) for additional guest Extra Pax or Children rates apply,
b.3). ADDITIONAL ROOMS: If additional suites or other specific room types are needed, a written request and written confirmation will be required to amend this Group Contract.
b.4) NO SHOWS: No show reservations and early departures will be fully charged (100% cancelations charges).
b.5) IMPORTANT: Partner/Tour Operator does not have the right to continue selling above the room block without the approval of the Palladium Groups-Revenue Team. Palladium Hotel Group reserves the right to approve or not the availability at the terms & conditions detailed in Clause: d).
c) CHILDREN’S POLICY:
c.1) Children under 2 years old are free when sharing a room with one or two adults.
c.2) Children from 3-12 years old pay 50% of double adult rate, Teens between 13-17 years old pay the same rate as Extra Pax.
c.3) FAMILY SELECTION CATEGORY: For a Family Selection Room (where applicable), the rates include up to 2 kids/teens (3-17 years old) free in the nightly rates when sharing with 2 adults.
d) PALLADIUM HOTEL GROUP (PHG) will honor:
d.1) The same room rate up to 90 days prior to group’s arrival (Cut off date), if hotel’s availability permits it, and limited to a maximum of 20% more from the original room block, if:
Group needs to add more rooms
Stay Extensions: 3-days on pre-arrival and 3-days post-departure dates of the group.
Any additional request after this will be offered at the prevailing market rates.
GUEST RESPONSIBILITIES:
All Guests are responsible for ensuring their reservation, this will be done online through the personalized link that will be provided once the signed contract is received or made through the Weddings reservations Department. The creation of the link and code can vary from 72 hours to 1 week.
All Guests are obligated to make an advanced deposit upon check-in to cover all incidental services and/or any damage caused by the Guest during his/her stay. The minimum amount required may vary from one hotel to another.
In the case that the Hotel has suffered any damage due to the intention or fault of the Guest, the Guest will be fully responsible to compensate the Hotel for any damage caused to the property and/or to other Guests.
The hotel does not assume any responsibility for damages or losses of any goods or articles brought into the hotel, left outside of the safe deposit box, which is either located in-room or in the Hotel’s Front Desk.
ALL INCLUSIVE PLAN
The following services and amenities are included as part of the “All Inclusive Plan” offered by Hotel:
Fine dining options at à la cart and gourmet buffet restaurants as well as room service.
Room Service is subject to delivery service fees.
Unlimited alcoholic and non-alcoholic beverages and snacks at lounges and bars. All food and drinks are offered in the Hotel's restaurants and bars and are available during regular hours of operation.
Top-notch entertainment featuring live music and performances.
Chic Cabaret Dinner-Show is complementary for guests staying at TRS Hotels (where available), Reservation’s Fee/Cover Charge will apply. Additional costs apply for guests staying at Grand Palladium or Family Selection properties.
Daily and nightly activities
Fitness center, spectacular pools, and kid’s water park
Basic Wi-Fi internet access in public areas and rooms.
All resort taxes and gratuities
Unused parts of the All-Inclusive Plan are not refundable and are not interchangeable with other services.
The following services and/or amenities are not included as part of the “All Inclusive Plan” offered by Hotel:
Events and Private functions for groups / Weddings.
Private events and in-room hospitality service.
Meeting Room Rental and Audio-visual Equipment Rental.
Laundry / Dry Cleaning charges.
Wine Bottles, Lobster, Room Service Fees, or Chic Cabaret’s Reservation/Cover Charge.
Airport transfers
Items of personal nature:
Gift shop purchases; Cigarettes & cigars
Spa services and treatments
Local/ long distance telephone charges
Tour Excursions/Golf: green fee, cart, driving range, shoe rental etc.
All lessons: tennis, water sports, scuba, golf, etc.
Any other incidental charges not included in our All-Inclusive concept.
Room delivery.
