A. DEPOSITS AND PAYMENT POLICY PAYMENT SCHEDULE 

B. WEDDING GROUP CONTRACT. 

1. A first deposit of the total of $3000.00 usd will be required to formalize the contract and it is not refundable in the event of cancellation of this agreement.  

This initial deposit can be used towards the Wedding expenses such as: décor, F&B, wedding package, venues, prime times, spa, etc. and cannot be used to pay rooms reservations.  

Wedding group reservations will be made individually by the guests at the Link provided and special PASSKEY CODE or using the Wedding reservation contact provided by the Sales Advisor. 

1. The initial deposit will be paid using a link sent by the Wedding Sales Department. Confirmation of payment should be sent to: Leslie Samano   leslie.samano@palladiumweddings.com

All payments shall be made in United States Dollars (US$). The hotel will not accept personal checks or Pay Pal payments.  

C. INDIVIDUAL RESERVATIONS. 

1. The group guests shall pay an initial administrative deposit fee of a 20% of their stay (per room) in order to reserve. This first deposit will be processed at the time of the reservation, on the landing page provided by the Hotel to the Client, using the special PASSKEY CODE. In case of using the Weddings reservations assistance, the link will be provided via e mail.

   2. The final balance must be paid in full at least forty five(45) days prior to arrival (80% of the total amount). This final payment will be charged automatically to the owner of the reservation (and charged to the original payment method). Therefore, it’s important to consider making the initial payment with a valid CC card due this one will be requested upon check in for validation purposes. 

C. TERMS & CONDITIONS

The following terms and conditions shall be applicable for any group enrolled in the Palladium “WEDDING PASSKEY” program at any of the participating properties: Grand Palladium Hotels & Resorts, Family Selection & TRS Hotels in Mexico, Jamaica and the Dominican Republic. (hereinafter the “Hotel”) pursuant to the signed Group Contract Form. References in this document to “Group” shall mean the Wedding Group indicated on this Group Contract. 

Individual: individual reservation policy 

Each guest is responsible for securing their reservation. This will be made online through the personalized PASSKEY CODE that will be provided once the signed contract and initial deposit are received. 

Passkey code creation can vary from 3 to 4 weeks.

Reservations will be guaranteed through payment with a Mastercad or VISA credit/debit card, which must be valid at least until the arrival date. 

Only 1 credit card will be accepted for payment of each reservation. 

Guests will be responsible for their additional charges. Full payment is required for each guest. 

Personal checks are not accepted at the Hotel. 

American Express only applies when paying at the hotel, you must present an identification card and the signature on the card must match the identification. The charge is in local currency at the exchange rate of the day. 

Cut-Off Date: Rooms not guaranteed must be released 90 days before the group's arrival. Any extension to the cut-off date must be requested a minimum of two weeks before said date expires and will be subject to availability. The guarantee for the rooms will be made with a deposit

 I. CANCELATION AND NO-SHOW POLICIES

Below is the cancellation and no-show policy that shall be applicable to Individual Reservations:

ROOMS CANCELLATION / INDIVIDUAL RESERVATIONS. 
 
a) Between the date of signing and 210  days prior arrival, the cancellation fee will be the Non-Refundable Deposit. 20% Of Total reservation. 
b) From 209  /150  days prior arrival, 1 night per cancelled room will be charged at contracted rate in double occupancy. 
c) From 149  /90  days prior arrival, 2 nights per cancelled room will be charged at contracted rate in double occupancy. 
d) Less than 89 days prior arrival, cancellation will be 100% charge. 

NO-SHOW AND EARLY DEPARTURES.

No shows and early departures ARE NON-REFUNDABLE and the charge will be for the entire stay reserved. 

All early departure will not be subject to reimbursement of any kind, the charge will be for the entire stay as established in the contract. 

Below is the cancellation and no-show policy that shall be applicable to Group:

GROUP CANCELLATION

Hotel has offered favorable sleeping room rates and other concessions in this Agreement based upon the total anticipated revenues for your Event. If this Agreement is cancelled by the CLIENT, the parties agree that the Hotel will have lost the opportunity to offer your unused facilities / Rooms to others either individually or as part of another block and will incur additional costs in attempting to resell inventory that was already sold. The parties agree that the exact amount of such damages will be difficult to determine. The parties agree that the liquidated damage clauses provided for in this Agreement are a reasonable effort by the parties to agree in advance on the damages that the Hotel will suffer due to a cancellation. Therefore, the CLIENT agrees that should it cancel its Event for any reason, the CLIENT will pay as liquidated damages to the Hotel immediately upon notice of cancellation a percentage of the total minimum revenues anticipated by the Hotel for your Event & Rooms including applicable state and local taxes as required by law, as follows: 
  

EVENT: 
a) Between the date of signing and 180  days prior arrival, the cancellation fee will be the Good Faith Non-Refundable Deposit. 
b) From 179 /120  days prior arrival, cancellation will be 45% of the confirmed services. 
c) From 119 /46 days prior arrival, cancellation will be 85% of the confirmed services. 
d) Less than 45  days prior arrival, cancellation will be 100% of the confirmed services. 

 
ROOMS. 
(When having a rooom block for 3 peak nights) 
a) Between the date of signing and 210 days prior arrival, the cancellation fee will be the Non-Refundable Deposit. 
b) From 209  /150  days prior arrival, 1 night per cancelled room will be charged at contracted rate in double occupancy. 
c) From 149  /90 days prior arrival, 2 nights per cancelled room will be charged at contracted rate in double occupancy. 
d) Less than 89  days prior arrival, cancellation will be 100% charge. 

NO-SHOW AND EARLY DEPARTURES

No shows and early departures ARE NON-REFUNDABLE and the charge will be for the entire stay reserved. 

All early departure will not be subject to reimbursement of any kind, the charge will be for the entire stay as established in the contract. 

ATTRITION POLICY 
a)Since the day of the signature to 210 days the initial Non-Refundable deposit is not refundable. 

b)From  209 /150   days prior arrival, 10% of the room block can be reduced with no penalty. Additional reductions will incur a charge of 1 night per reduced room at the contracted rate in double occupancy. 
c) From 149  /90  days prior arrival, 10% of the actualized room block can be reduced with no penalty. Additional reductions will incur a charge of 2 nights per reduced room at contracted rate in double occupancy. 
d) Less than 89   days prior arrival, cancellations / No shows: Non-Refundable and subject to 100% of charge. 

All reductions and cancellations must be made in writing before the Stipulated date. Reductions and cancellations made verbally are not valid.  

TRAVEL INSURANCE PROTECTION:  Partner must make sure to sell the Travel Insurance Protection to Passenger, so, he/she can be protected/covered in the event he/she has to cancel his/her trip for any reason.  Palladium Hotel Group will not waive any penalties (after the deadlines established in the contract have expired).  Passenger(s) will need to dispute any claim directly to the Travel Protection Insurance, not to Palladium Hotel Group.