The following terms and conditions shall be applicable for any group enrolled in the Palladium “WEDDING PASSKEY” program at any of the participating properties: Grand Palladium Hotels & Resorts, Family Selection & TRS Hotels in Mexico, Jamaica and the Dominican Republic. (hereinafter the “Hotel”) pursuant to the signed Group Contract Form. References in this document to “Group” shall mean the Wedding Group indicated on this Group Contract.

1. Passkey code creation can vary from 3 to 4 weeks.

2. Individual reservation policy:

a) Each guest is responsible for securing their reservation. This can be done online using the personalized PASSKEY CODE provided once the signed contract and initial deposit are received, or by utilizing the services of the Weddings Reservation Department.
b) Reservations will be guaranteed with payment via a valid Mastercard or VISA credit/debit card, which must remain valid at least until the date of arrival.
c) Only one credit card will be accepted for the payment of each reservation.
d) Guests are responsible for any additional charges incurred. Full payment is required for each guest.
e) Personal checks are not accepted at the Hotel.

f) American Express is only accepted for payment at the hotel. You must present an identification card, and the signature on the card must match the one on the ID. The charge will be processed in local currency at the exchange rate on the day of payment.

g) Cut-Off Date: Rooms that are not guaranteed must be released 90 days prior to the group's arrival. Any requests to extend the cut-off date must be submitted at least two weeks before the original deadline and will be subject to availability. Room guarantees will require a deposit.

Note: The Hotel reserves the right to cancel this agreement without prior notice if the required deposits are not received by the stipulated deadlines. In such cases, the Hotel will not be obligated to provide any services or hold any rooms or event spaces as outlined in this contract.

CANCELATION AND NO-SHOW POLICIES

Below is the cancellation and no-show policy that shall be applicable to Individual Reservations:

ROOMS CANCELLATION / INDIVIDUAL RESERVATIONS.

(When having a rooom block for 3 peak nights)

a) Between the date of signing and 180 days prior arrival, the cancellation fee will be the Non-Refundable Deposit.

b) From 179/120 days prior arrival, 1 night per cancelled room will be charged at contracted rate in double occupancy.

c) From 119/60 days prior arrival, 2 nights per cancelled room will be charged at contracted rate in double occupancy.

d) Less than59 days prior arrival, cancellation will be 100% charge.

NO-SHOW AND EARLY DEPARTURES.

• No shows and early departures ARE NON-REFUNDABLE and the charge will be for the entire stay reserved.

• All early departure will not be subject to reimbursement of any kind, the charge will be for the entire stay as established in the contract.

Below is the cancellation and no-show policy that shall be applicable to Group:

GROUP CANCELLATION

Hotel has offered favorable sleeping room rates and other concessions in this Agreement based upon the total anticipated revenues for your Event. If this Agreement is cancelled by the CLIENT, the parties agree that the Hotel will have lost the opportunity to offer your unused facilities / Rooms to others either individually or as part of another block and will incur additional costs in attempting to resell inventory that was already sold. The parties agree that the exact amount of such damages will be difficult to determine. The parties agree that the liquidated damage clauses provided for in this Agreement are a reasonable effort by the parties to agree in advance on the damages that the Hotel will suffer due to a cancellation. Therefore, the CLIENT agrees that should it cancel its Event for any reason, the CLIENT will pay as liquidated damages to the Hotel immediately upon notice of cancellation a percentage of the total minimum revenues anticipated by the Hotel for your Event & Rooms including applicable state and local taxes as required by law, as follows:

ROOMS.
(When having a rooom block for 3 peak nights)

a) Between the date of signing and 180 days prior arrival, the cancellation fee will be the Non-Refundable Deposit.

b) From 179/120 days prior arrival, 1 night per cancelled room will be charged at contracted rate in double occupancy.

c) From 119/60 days prior arrival, 2 nights per cancelled room will be charged at contracted rate in double occupancy.

d) Less than59 days prior arrival, cancellation will be 100% charge.

NO-SHOW AND EARLY DEPARTURES

• No shows and early departures ARE NON-REFUNDABLE and the charge will be for the entire stay reserved.

• All early departure will not be subject to reimbursement of any kind, the charge will be for the entire stay as established in the contract.

ATTRITION POLICY
(When having a rooom block for 3 peak nights)

a) From the day of the signature to 180 days the initial Non-Refundable deposit is not refundable.

b) From 179/120 days prior arrival, 10% of the room block can be reduced with no penalty. Additional reductions will incur a charge of 1 night per reduced room at the contracted rate in double occupancy.

c) From 119/60 days prior arrival, 10% of the actualized room block can be reduced with no penalty. Additional reductions will incur a charge of 2 nights per reduced room at the contracted rate in double occupancy.

d)Less than 59 days prior arrival, cancellations / No shows: Non-Refundable and subject to 100% of charge.

All reductions and cancellations must be made in writing before the stipulated date. Verbal reductions and cancellations will not be considered valid.

TRAVEL INSURANCE PROTECTION:  Partner must make sure to sell the Travel Insurance Protection to Passenger, so, he/she can be protected/covered in the event he/she has to cancel his/her trip for any reason.  Palladium Hotel Group will not waive any penalties (after the deadlines established in the contract have expired).  Passenger(s) will need to dispute any claim directly to the Travel Protection Insurance, not to Palladium Hotel Group.