RESERVATION POLICIES

a)       Each of the guests is responsible for ensuring their reservation, this will be done online through the personalized link that will be provided once the signed contract is received. The creation of the link and code can vary from 3 to 4 weeks.

b)      Reservations are guaranteed through payment by credit card / due Mastercard or Visa which must be valid until the date of arrival.

c)       Only 1 credit/debit card will be accepted for the payment of each reservation.

d)      Guests will be responsible for their additional charges, Full payment is required from each guest,

IMPORTANT: The Hotel does not guarantee an inventory of rooms for the Group. All rooms will be subject to availability on our website. Likewise, any reduction and/or cancellation will cause the application of the policies established in this contract.

SPECIAL GROUP CONCESSIONS & COMPLEMENTARY ROOMS

In consideration of the entire value your Event brings to the Hotel, we are pleased to offer the following concessions based on the achievement of 85% or greater of your Anticipated Sleeping Room Revenue and Food and Beverage Minimum as set forth in the Performance policies. If the Anticipated Sleeping Room Revenue materializes at less than 85%, the concessions will be reduced proportionately at the discretion of the Hotel or, at your request, provided and charged to your Master Account at retail value, in addition to any damages owed under the Performance policies.

IMPORTANT: Concessions in this Group’s Contract cannot be combines with any other special agreement signed between the Travel Agency, Wedding Planner or Partner and the hotel, unless otherwise agreed and written authorization from PHG.  Group will enjoy the following concessions, provided Group utilizes a minimum of ten (10) rooms sold depending on the season:

·       One (1) complimentary room for every 20 rooms paid (21st room complimentary), based on double occupancy, daily basis, and applies to the lowest total value rooms with a maximum of 4 complimentary rooms per group (non-cumulative basis).

·       One (1) complimentary room upgrade to next category at the group rate per every 15 rooms paid (#16th) nightly during the dates you meet the minimum number of rooms required with a maximum of 4 complimentary rooms per group (during official event dates)

·       If you book 6 months before, promotion is guaranteed (by contract)

·       If you book with less than 6 less, it is subject to availability.

·       The upgrade applies to the majority room category booked and for the group’s average length of stay. If no majority exists, the upgrade will apply to the lowest room category. Upgrades are subject to availability and may be limited to specific room categories and exclude certain suite types.

·       Group check-in Private check-in when group arrives together.

o   Group must arrive together- before 5:00 pm. After this time check-in will be in the hotel lobby)

o   Must be requested at least 14 days prior to your arrival at the hotel.

·       One (01) amenity at chef´s selection for the Group tour leader.

o   Must be requested 10 days before.

·       One (1) semi-private dinner for groups of 10 rooms or more (max of 40 people).

o   Must be requested 14 days prior to arrival.

·       Welcome drink during private check-in.

·       15% discount on SPA services including, massages, body treatments, facials services for groups (Hair and makeup are not included)

·       Complimentary WIFI internet in sleeping rooms, public areas, and meeting space.

·       Complimentary access to the fitness center during normal operating hours.

·       Group Coordinator during the whole stay.

·       Cancellation Conditions according to Group Terms and Conditions.
 

GUEST ROOM RATES

The following terms and conditions will apply to the Guest Room Rates set forth in this Group Contract:

a)      Rates are per person per night under the all-inclusive plan, with all applicable taxes and gratuities included. Subject to change without notice. Should any government agency adjust these taxes or assess additional taxes before the Group’s arrival date, the same shall be added to the rates contained therein.

b)     Children under 2 years old are free when sharing a room with one or two adults.

c)      Children from 3-12 years old pay 50% of the adult (in double occupancy) rate, and Teens between 13-17 years old pay the same rate as Extra Pax.

d)     Each room must be occupied by at least 01 adult over 18 years old.

e)      For 01 adult sharing with 01 child, the double occupancy rate will apply (as in 02 adults)

f)        For a Connecting Suite, the minimum occupancy is 3 guests (regardless of age, it will be paying double rates per person), for additional guest Extra Pax or Children rates apply.

g)      For Suite Private Pool at GP Jamaica, allow a maximum of 3 adults.

h)      For a Family Selection Room, the rates include up to 2 kids/teens (3-17 years old) free in the nightly rates when sharing with 2 adults.

i)        If additional suites or other specific room types are needed, a written request and written confirmation will be required; PHG allows to use same contracted rates for up to 20% of the room block and any room increase beyond 20% of the room block prevailing rates apply.

j)        An additional surcharge per person will be applicable for each private function requested by the Group. The group shall contact the Group Sales Manager at the Hotel for details.

k)      The maximum number of people allowed per room will apply per contract.

l)        If a no-show room is fully paid, this will be counted towards concessions.

m)   The Guest Room Rates will apply 3 days before and after the event dates based on availability at the time of the request.

n)      The check-in time is 3:00 pm. The check-out time is 12:00 pm.

DEPOSITS AND PAYMENT POLICY

·       The group shall pay an initial administrative deposit fee of a 20% of their stay to reserve (per room). 

·       The final balance must be pay in full at least fourty (45) days prior to arrival (80% of the total amount).

CANCELLATION– ATTRITION SCHEDULE (Groups Performance)

Cancellations / Reductions

·       Since the moment of the signature of the contract to 46 days prior to arrival the initial deposit administrative fee will be retained by hotel.

·       45 days or less prior to arrival cancelations and/or no-show, all deposits are retained by the Hotel.

·       All reductions and cancellations must be made in writing before the stipulated date. Reductions and cancellations made verbally are not valid.

No Show

a) No shows and early departures ARE NON-REFUNDABLE of any firm and the charge will be for the entire stay reserved.

b) All early departure will not be subject to reimbursement of any kind, the charge will be for the entire stay as established in the contract, as well as the rooms reported in the rooming list