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Hotels

How is your ideal hotel?

Unmatched destinations

Hotels

How is your ideal hotel?

Unmatched destinations

Nuestros hoteles son más que hoteles

Nuestros hoteles son más que hoteles

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Riviera Maya

The sacred land of the Maya people

The perfect balance between class and comfort: introducing a new high-end concept the whole family can enjoy. Five-star hotels located in one of the most divine areas of the world. Perfect for couples, families, and special events, such as weddings and incentive trips. On the Riviera Maya, Grand Palladium Hotels & Resorts stands out for engaging children’s activities, an impressive wellness center—Zentropia Palladium Spa & Wellness—and exquisite culinary options.

 

The choice is yours, so take your time and enjoy everything to the fullest.
Make the most of your stay with INFINITE INDULGENCE®—everything is included.

Exclusive facilities

The facilities and exclusive areas at Family Selection are located on the beach, and access is limited to Family Selection guests only so they can enjoy an intimate atmosphere and maximum comfort at the hotel, the beach, and the swimming pool. 

  • Exclusive lounge with a TV area, Mini Club, and Junior Club.
  • The Nest à la carte restaurant
    It includes self-service themed stations. It offers breakfast and dinner.
  • Es Niu pool bar
    Premium drinks are served
  • Sand Castle Beach Bar
    With premium drinks
  • Entertainment area
    Board games, tablets, and video games (Xbox One S, subject to availability). If they are not available in the lounge, they are provided in your room on request.

OUTDOORS

  • Swimming pool
    It is heated in winter and there is a waiter service.
  • A solarium with Balinese beds
    (*) Extra charge.
  • Reserved area on the beach
  • Exclusive area on the beach with a premium drinks service.
  • Sports area

Services for kids

  • Every kid receives a Family Boss welcome kit (*the images are for illustrative purposes; the welcome kits include three items per child, subject to availability).
  • Bathrobe, slippers, and towels
  • Special turndown service for kids
  • Surprise preparation of the hydromassage bath
    It includes special services for the little ones.
  • Stimulating activities, à la carte entertainment, and exclusive events
    It includes workshops and classes for kids, teens, and adults.
  • Babysitting services and extended Family Host (on request and subject to an additional charge)
  • Small bites and snacks bar for Family Boss in the lounge
  • Exclusive Family Boss carts

About the hotel

Additional advantages

Family Selection guests on the Riviera Maya will have access to all Grand Palladium Hotels & Resorts facilities and services on the Riviera Maya, including the following à la carte restaurants: El Dorado, La Adelita, Sumptuori, Portofino, La Lola, Ribs & More, Bahia E Brasa, Poseidón, and Chang Thai.

Adult hotel guests will also have free access to TRS Yucatan Hotel facilities and services:

  • Exclusive à la carte restaurants: Tentazione, La Bohème, El Gaucho, and Capricho.
  • Unique culinary experiences, such as Helios Beach Club and a show for the senses at Chic Cabaret & Restaurant.* (*) Extra charge.
  • Adults can also enjoy free access to Zentropia Palladium Spa & Wellness: The spa includes a wonderful wet area with a sauna, hydromassage baths and swimming pools, a relaxation area, a gym, and Habits—a bar serving fresh juices and healthy snacks. (*) Extra charge.

Get in touch

Carretera Federal Chetumal, Puerto Juarez Km.259-100, Predio 1, 77710
Playa del Carmen, Q.R., Mexico

Tel: 00 52 984 877 2100