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We take care of you in Palladium Hotel Group.

We want to offer you every comfort right from the moment you start dreaming about your holiday. So you can make decisions with the utmost confidence. So that as soon as you begin to imagine yourself in that dream destination, you can leave all your cares and worries to one side.
We are well aware that unforeseen and unexpected situations can sometimes arise that can thwart your holidays and make you hesitate before booking your room. For that reason, and in order to provide you with security at the time of booking, we offer a unique, safe and transparent Cancellation Policy: 
If you are forced to cancel your stay in one of our hotels, don’t worry. You can cancel up to 48 hours before the date of your arrival, depending on the hotel you are due to be staying in.

Europe

High season

(from 25 May to 6 October)

Up to 5 days before check-in with no charge

Low season

(Until 24 May and from 7 October)

Up to 2 days before check-in with no charge

America

All year

Up to 48 hours before check-in with no charge

All year

Up to 48 hours before check-in with no charge

High season

(from 25 May to 6 October)

Up to 5 days before check-in with no charge*

*Except at Palladium Hotel Don Carlos, cancellation available up to 2 days before check-in with no charge

Low season

(Until 24 May and from 7 October)

Up to 5 days before check-in with no charge

High season

(from 25 May to 6 October)

Up to 7 days before check-in with no charge

Low season

(Until 24 May and from 7 October)

Up to 5 days before check-in with no charge

IBIZA

High season

(from 25 May to 6 October)

Up to 7 days before check-in with no charge

Low season

(Until 24 May and from 7 October)

Up to 5 days before check-in with no charge

TENERIFE

High season

(from 25 May to 6 October)

Up to 2 days before check-in with no charge

Low season

(Until 24 May and from 7 October)

Up to 2 days before check-in with no charge

Europe

High season

(from 25 May to 6 October)

Up to 5 days before check-in with no charge

Low season

(Until 24 May and from 7 October)

Up to 2 days before check-in with no charge

Fiesta Sicilia Resort

From 30 March to 1 June and from 15 September to 30 October: Up to 2 days before check-in with no charge

From 2 July to 20 July and from 25 August to 14 September: Up to 4 days before check-in with no charge

Del 21 de julio al 24 de agosto: Up to 6 days before check-in with no charge

America

All year

Up to 48 hours before check-in with no charge

High season

(from 25 May to 6 October)

Up to 5 days before check-in with no charge

Low season

(Until 24 May and from 7 October)

Up to 2 days before check-in with no charge

*Cancellation outside the set deadline in Europe hotels: The cost of one night’s stay will be charged.
*No-show (booking is not cancelled and you have not checked in) a penalty charge of the total cost of the booking will be applied (from 25/04/2018 before the first night)
*Early departure (if you leave the hotel before your booking ends): A penalty charge of the total cost of the booking will be applied. (From 25/04/2018 before the first night).