SELECT THE COUNTRY
  • Spain
  • Mexico
  • Dominican Republic
  • Jamaica
  • Italy
  • Brazil
SELECT THE DESTINATION
  • Madrid
  • Barcelona
  • Cordoba
  • Ibiza
    • ALL-Ibiza
    • Playa d'en Bossa
    • Es Puig
    • San Antonio
    • Santa Eulalia
  • Malaga
  • Minorca
  • Oviedo
  • Sevilla
  • Tenerife
  • Riviera Maya
  • Costa Mujeres – Cancún
  • Riviera Nayarit
  • Cap Cana
  • Punta Cana
  • Santo Domingo
  • Jamaica - Montego Bay
  • Sicilia - Campofelice di Roccella
  • Bahia
SELECT THE HOTEL
  • Ayre Gran Hotel Colón
  • Only YOU Boutique Hotel Madrid
  • Only You Hotel Atocha
  • Bless Hotel Madrid
  • Ayre Hotel Caspe
  • Ayre Hotel Gran Vía
  • Ayre Hotel Rosellón
  • Ayre Hotel Córdoba
  • Grand Palladium White Island Resort & Spa
  • Grand Palladium Palace Ibiza Resort & Spa
  • Hard Rock Hotel Ibiza
  • Ushuaïa Ibiza Beach Hotel
  • Agroturismo Sa Talaia
  • Fiesta Hotel Cala Gració
  • Fiesta Hotel Tanit
  • Palladium Hotel Palmyra
  • TRS Ibiza Hotel
  • Palladium Hotel Cala Llonga
  • Palladium Hotel Don Carlos
  • Bless Hotel Ibiza
  • Grand Palladium White Island Resort & Spa
  • Grand Palladium Palace Ibiza Resort & Spa
  • Hard Rock Hotel Ibiza
  • Ushuaïa Ibiza Beach Hotel
  • Agroturismo Sa Talaia
  • Fiesta Hotel Cala Gració
  • Fiesta Hotel Tanit
  • Palladium Hotel Palmyra
  • TRS Ibiza Hotel
  • Palladium Hotel Cala Llonga
  • Palladium Hotel Don Carlos
  • Bless Hotel Ibiza
  • Palladium Hotel Costa del Sol
  • Palladium Hotel Menorca
  • Ayre Hotel Ramiro I
  • Ayre Hotel Alfonso II
  • Ayre Hotel Sevilla
  • Hard Rock Hotel Tenerife
  • Grand Palladium White Sand Resort & Spa
  • Grand Palladium Kantenah Resort & Spa
  • Grand Palladium Colonial Resort & Spa
  • TRS Yucatan Hotel
  • Grand Palladium Costa Mujeres Resort & Spa
  • Family Selection at Grand Palladium Costa Mujeres Resort & Spa
  • TRS Coral Hotel
  • Family Selection at Grand Palladium Vallarta Resort & Spa
  • Grand Palladium Vallarta Resort & Spa
  • TRS Cap Cana Hotel
  • TRS Turquesa Hotel
  • Grand Palladium Bávaro Suites Resort & Spa
  • Grand Palladium Punta Cana Resort & Spa
  • Grand Palladium Palace Resort Spa & Casino
  • Dominican Fiesta Hotel & Casino
  • Grand Palladium Jamaica Resort & Spa
  • Grand Palladium Lady Hamilton Resort & Spa
  • Grand Palladium Sicilia Resort & Spa
  • Grand Palladium Garden Beach Resort & Spa
  • Grand Palladium Imbassaí Resort & Spa
OCCUPANCY
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We take care of you at Palladium Hotel Group.

We want to offer you every comfort right from the moment you start dreaming about your holiday. So you can make decisions with the utmost confidence. So that as soon as you begin to imagine yourself in that dream destination, you can leave all your cares and worries to one side.

We know the unexpected can happen and affect your holiday in any of our destinations. For that reason, and to provide you with security at the time of booking, we offer the following totally safe and transparent cancellation policies:

Cancellation policy: if you are forced to cancel your stay in one of our hotels, don’t worry. Book directly through our website and choose from our exclusive Cancellation Policies with the conditions that best suit your booking.

Europe

Flexible Cancellation

24 hrs before check-in with no charge (web exclusive)

Semi-flexible Cancellation

Non-refundable 10% pre-payment when booking.

America

All year

Up to 2 days before check-in with no charge

All year

Up to 2 days before check-in with no charge

Flexible Cancellation

24 hrs before check-in with no charge (web exclusive)

Semi-flexible Cancellation

Non-refundable 10% pre-payment when booking

Flexible Cancellation

24 hrs before check-in with no charge (web exclusive)

Semi-flexible Cancellation

Non-refundable 10% pre-payment when booking

Ibiza

Flexible Cancellation

24 hrs before check-in with no charge (web exclusive)

Semi-flexible Cancellation

Non-refundable 10% pre-payment when booking.

Tenerife

Flexible Cancellation

24 hrs before check-in with no charge (web exclusive)

Semi-flexible Cancellation

Non-refundable 10% pre-payment when booking.

Ibiza

Flexible Cancellation

24 hrs before check-in with no charge (web exclusive)

Semi-flexible Cancellation

Non-refundable 10% pre-payment when booking.

Madrid

Flexible Cancellation

24 hrs before check-in with no charge (web exclusive)

Semi-flexible Cancellation

Non-refundable 10% pre-payment when booking.

America

All year

Up to 2 days before check-in with no charge

Flexible Cancellation

24 hrs before check-in with no charge (web exclusive)

Semi-flexible Cancellation

Non-refundable 10% pre-payment when booking

* These conditions only apply to individual bookings, not group bookings.

Our cancellation policies:

Flexible Cancellation: book with the utmost confidence and cancel without charge until 24 hrs before check-in – (web exclusive).

Semi-flexible Cancellation: a non-refundable pre-payment of 10% of the entire stay will be charged on making the booking. Any cancellation will incur a charge equivalent to 10% of the entire stay. If a booking is changed, the hotel may treat this change as a new booking and update the rate depending on prices, availability and conditions on the change date. All no-shows will incur a charge equivalent to 100% of the total cost of the stay. Early departures will incur a penalty charge of the total cost of the stay.

* Non-refundable: A non-refundable pre-payment of 100% of the entire stay will be charged on making the booking. Any cancellation will incur a charge equivalent to 100% of the total. No refunds or changes to the booking are permitted. The main name on the booking must match the name on the credit or debit card used to make the booking. That card must be presented on check-in. If a booking is changed, the hotel may treat this change as a new booking and update the rate depending on prices, availability and conditions on the date the change is made. All no-shows will incur a charge equivalent to 100% of the total cost of the stay. Early departures will incur a penalty charge of the total cost of the stay.

* Cancellation outside of the permitted period: a penalty charge of the cost of the first night of the stay for each reserved room will be charged at any hotel and destination.

* No show (if the booking holder does not cancel the booking before the day of arrival or does not check-in): at hotels and destinations in Europe, a penalty charge of the total cost of the booking will be charged. At all other hotels and destinations, a penalty charge of the cost of the first night of the stay for each reserved room will be charged.

* Early departure (if the booking holder and/or other members of the party leave the hotel before the booked check-out date): a penalty charge of the total cost of the booking will be charged at all hotels and destinations.