FREE ANTIGEN TEST

Based on the CDC statement, all air passengers entering the U.S. will be required to present documentation of a negative COVID-19 viral test (called a Qualifying Test) conducted within the 3 days before their flight to the U.S. departs.

• Documentation should be for a viral test (NAAT or antigen) as approved or authorized by the relevant national authority.

• Test results must state: Negative, SARS-CoV2 RNA Not Detected, SARS-CoV-2 Antigen Not Detected, or COVID-19 Not Detected. Invalid will not be accepted.

• Documentation may be paper or electronic copy and must include the name and contact information for the laboratory or healthcare personnel who performed the test. 

• Test results may be required to be shown again upon landing.

Alternatively, passengers may provide documentation of having recovered from COVID-19 with documentation of test results conducted during the 3 months preceding the flight’s departure from a foreign country.

• Test results must state: Positive, SARS-CoV2 RNA Detected, SARS-CoV-2 Antigen Detected, or COVID-19 Detected. Invalid will not be accepted.

• Additionally, a letter from a licensed health professional stating that the passenger has been cleared for travel (called Documentation of Recovery) is required. 

Finally, all airline passengers will be required to present a simple CDC attestation form to the airline for collection prior to boarding. The CDC attestation form can be found here for reference.

Please refer to the FAQs on the CDC website for further information, which can be found here.

At Palladium Hotel Group® we are making every single effort to redefine the travel experience. This industry-leading initiative has only one goal in mind: to make sure our guests enjoy every second of their vacation. We are taking this initiative for non-profitable purposes, but to make it easier for Guests to take the COVID19 viral tests in the comfort of our hotels’ facilities, although Guests will always have the option on visiting any local clinic to take the test on his/her own.

This is a third-party service provided by certified local labs/hospitals in partnership with the in-house Doctors and must be considered as an agreement between the patient (Guest) and the provider.

It is important to emphasize that most aspects of this service are beyond Palladium’s control, as we depend on qualified third-party providers, who are also depending on several variants while they comply with many requirements, such as local government regulations, certifications, customs, global supply-demand, etc.

Palladium Hotel Group® does not accept any responsibility or liability for the malpractice related to the use of this service or for any direct, indirect, incidental, special, exemplary, or consequential damages (including without limitation lost profits), however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of the service or information provided in this document, and does not recognize it as part of the services offer by our hotel(s), but as an external service provided by a third-party. The use of this service is at the sole discretion of the Guest.

As we understand many guests may wish to adjust their travel plans, we are pleased to detail our flexible policy:

• CHANGING TRAVEL DATES

• Same price for same reservation parameters (people, room type, board plan, etc) will be honored for future dates. 

• + 1 (one), (5TH NIGHT) FREE – for bookings of 4 nights or more. 

• WHO’S ELIGIBLE: US reservation holders arriving between January 26th through April 04th, 2021.

• BOOK BY: February 28th, 2021. After this date, best available prices at www.palladiumhotelgroup.com website or through our call center will apply, but this offer will not be available anymore. 

• NEW TRAVEL WINDOW:  Stays between April 5th and completed by December 23rd, 2021.

• BLACK-OUT DATES:  December 24th, 2021 to January 02nd, 2022.

• TO REDEEM: through our call center, contact here. Or just answering to this email. 

• CANCELLATIONS:

• No penalty if booking is cancelled 24 hours before arrival.

• NO SHOWS:

• 1 Night + Taxes Penalty will apply.

• OTHER OPTIONS TO CONSIDER:

• Guest also have the option to change to another Palladium property with the same brand in a different destination with no additional fee or cancellation penalties.

• If guest wishes to change brands between Grand Palladium Hotels and TRS Hotels, he/she will be responsible for any price difference.

• Black-out Dates: Dec 24th, 2021-January 2nd, 2022.

If you are unable to move your booking at this time, please contact our call center to get a voucher for the amount paid plus a promo code of 10%off to use towards a future booking when ready to travel.

In the event a guest must return home quickly due to a “no travel restriction” being implemented by their country of residence, Palladium Hotel Group® will allow early departures with no penalty.

If any guest receives a positive test while on property that prevents departure, our Stay Safe Plus FREE Health Insurance™ will enter into effect.  The cost of quarantine at the property will be covered for up to 10 days. Extended stay due to quarantine includes the guest, who will be isolated; plus, up to 3 (three) travel companions sharing the same room. Please see terms & conditions for deeper information.

Please contact the front desk, and they will support you to join the Palladium Rewards program in less than a minute. There is no cost in joining the program.