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Frequently asked questions

Frequently asked questions »

What credit cards are accepted?
Visa, Master Card and American Express.

Is reserving online secure?
Palladium Hotel Group uses all the most advanced security measure to ensure that your reservation is made securely.

How do I change/cancel a reservation?
To cancel or modify a booking, please contact our Call Center. Phone number 0034 971 31 28 01 calls from other EU Countries and 902 42 42 52 calls from Spain.

Will the total amount be charged to my credit card?
Bookings made through the web are not charged until you arrive to the hotel. The number and data of the card are entered into the system merely as a guarantee of the reservation. In the case of last minute deals or specific offers (please consult conditions of the offer), the total amount of the reservation is charged prior to arrival.

Is my reservation guaranteed?
Yes, in all cases except in that of the Sa Talaia Boutique Villa in which case all reservations are “on request” and require confirmation by the hotel.

What is a non-refundable rate?
No refunds in any case.

My company has an agreement with PHG or a group discount.
The group will have a specific promotional code that will allow them to make reservations at the discount agreed on with PHG.

Can I reserve more than 1 room at a time?
Yes, it’s possible.

Can I reserve 2 different room types at the same time?
Yes, it’s possible.

Information on Hotels & Services

When is check-in and check-out?
As a general rule, the check-in time is 3:00pm and check-out time is 12:00 noon.

More details on All Inclusive and other options.
Please select the hotel you’re interested in for more information about the all inclusive options, as they vary by hotel.

What are the adults only and family friendly concepts?

The adults-only concept is a relaxing environment for ages 18 years and up, where adults can enjoy a peaceful and tranquil holiday.

The family friendly concept is oriented at offering activities and services for all age groups, from babies to teenagers, with the objective of providing an unforgettable stay for all members of the family.  Please consult the hotel or resort you’re interested in, as activities and services vary in each establishment.

How can I contact the hotel directly?
Please consult our “contact us” page, which allows you to fill out a form that will direct you to the department you’re interested in.

What is the Palladium Travel Club?
What is the concept behind the Palladium Travel Club?  It’s actually quite simple: by taking away the middleman, Palladium has established a direct contact between our resorts and our guests; thus passing on those benefits and discounts to members.  In addition to deep discounts and free stays, members will enjoy a wide variety of incredible benefits just by becoming part of the Travel Club.  For more information, please visit www.palladiumtravelclub.com.

Do you allow pets?
No, we do not allow pets in any of our hotels or resorts.

Is there free wireless?
There is wireless internet access in the lobbies of the Grand Palladium and Palladium Resorts as well the Fiesta Hotel Palmyra, all without charge.  The rooms of The Royal Suites also offer WIFI without an additional charge. The hotels and resorts in Ibiza, Minorca and Sicily (WIFI also available with charge in select rooms in Sicily) also offer WIFI in lobbies, with an extra charge.

Company Information

What is Palladium Hotel Group (PHG)?
Palladium Hotel Group is a hotel company that was created in the late 1960’s with the philosophy of offering guests a high standard of quality, both in its products and in its services, as well as an excellent value for money.
The first establishments were founded in Ibiza, which even today is the base of the corporate group. In the 1970’s more hotels were built in Ibiza and the company expanded into the islands of Minorca and Majorca. With hotels in Sicily, the Caribbean and now in Brazil, PHG continues its expansion strategy.
The philosophy underlying the strategies, goals and objectives of all companies that are part of the Matutes Group of Companies, as is the case of PHG, is evolution and sustainable growth, the development of individuals and the integration in the societies in which the companies operate.

How many brands does Palladium Hotel Group have?

Palladium Hotel Group is an international hotel company with establishments situated in exclusive locations.  PHG diversifies, grows and adapts its products constantly in order to satisfy its many types of travelers.  Each one of its brands was created in order to offer the ideal hotel for its target segment.

Offering privacy, tranquility and exclusivity, these adults-only resorts offer spectacular natural settings in Punta Cana, the Mayan Riviera and Riviera Nayarit.

Located in Mexico, Dominican Republic, Jamaica, Brazil and Ibiza these luxurious, all inclusive resorts are situated in natural and sustainable environments for the discerning traveler.

These urban hotels are located in the main Spanish capitals and feature vanguard design and facilities to gurantee a successful corporate event.  Ayre Hotels are ideal for business trips and/or trips to the city.

Vacation hotels located on the sea front for all types of travelers in the Balearic Islands, Canary Islands and Dominican Republic.  A fun filled beach holiday at competitive prices.

Nature, relax and privacy in a luxurious rural hotel nestled on a hilltop on the beautiful island of Ibiza - the perfect choice for for a sophisticated event or exclusive holiday. 

Contact information for the head office.
Please contact our Customer Service Department (acliente@palladiumhotelgroup.com) or fill out our contact form for the department of your choice.

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