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Terms and Conditions
1. DEPOSITS AND PAYMENT POLICY PAYMENT SCHEDULE
2. A first deposit of the total of the wedding couple stay will be required to formalize the contract and it is not refundable in case of cancelation of this agreement.
3. The group shall pay an initial administrative deposit fee of a 20% of their stay in order to reserve (per room).
4. The final balance must be pay in full at least forty (45) days prior to arrival (80% of the total amount).
submit the rooming list to the Hotel no later than 45 days before the arrival of the guest.
1. PALLADIUM HOTEL GROUP (PHG) will honor:
1. The same room Rate up 120 days prior to group’s arrival, if hotel’s availability permits it, and limited to a maximum of 20% more from the original room quoted, if:
1. Group need to add more rooms.
2. Stay extensions: 3-days on pre-arrival and 3-days post-departure dates of the group.
3. Any additional request after this will be offered to Partner at the prevailing market rates.
2. Additional Room request will be valid at the same contracted net group rates and room categories, if it is made within 120 days prior to the group’s arrival, and the occupancy is below 80%. This does not apply to web exclusive room categories.
3. Individual reservations:
1. Individual reservations made through other tour operators and/or online sales agencies will not be credited to the blocking of contracted rooms or to the calculation of amenities. Additional charges will apply without prior notice.
4. Other additional charges: An additional surcharge per person will be applicable per each private function requested by Group. Group shall contact Group Sales Manager at the Hotel for details.
5. PARTNER RESPONSIBILITIES. It is the responsibility of “THE CONSUMER”, to inform the Group Leader (Bride/Groom if this is a Wedding) that:
6. This contract is not combinable with any other promotion in place.
7. Attendees may find lower rates/promotions in others Website for a fast promo.
8. Due to the Special Group Concessions & Complimentary Paxs/Rooms, Groups are not eligible for a Price Match against Palladium’s website.
9. Guests booked outside of this agreement must pay the Day-Pass to attend Group’s Functions & Events, unless written authorization from Palladium Hotel Group.
10. Special Rates for Palladium Rewards Loyalty Programs are only available to our Loyalty Program Members and are valid for individual bookings only, made through our web page.
11. PalladiumHotelGroup.com: due to short term cancellations or special circumstance, the resort may offer restricted discounted rates or non-refundable rates to public through our webpage for individual bookings only. These rates are limited to small room inventory, and they are not applicable for groups.
12. Once contract is signed Groups do not qualify to a rate revision or additional discounts unless written authorization from Palladium Hotel Group.
1. SPECIAL GROUP CONCESSIONS & COMPLEMENTARY ROOMS
In consideration of the entire value your Event brings to the Hotel, we are pleased to offer the following concessions based on the achievement of 85% or greater of your Anticipated Sleeping Room Revenue and Food and Beverage Minimum as set forth in the Performance policies. If the Anticipated Sleeping Room Revenue materializes at less than 85%, the concessions will be reduced proportionately at the discretion of the Hotel or, at your request, provided and charged to your Master Account at retail value, in addition to any damages owed under the Performance policies.
IMPORTANT: Concessions in this Group’s Contract cannot be combines with any other special agreement signed between the Travel Agency, Wedding Planner or Partner and the hotel, unless otherwise agreed and written authorization from PHG. Group will enjoy the following concessions, provided Group utilizes a minimum of ten (10) rooms sold depending on the season:
● One (1) complimentary room for every 20 rooms paid (21st room complimentary), based on double occupancy, daily basis, and applies to the lowest total value rooms with a maximum of 4 complimentary rooms per group (non-cumulative basis).
● One (1) complimentary room upgrade to next category at the group rate per every 15 rooms paid (#16th) nightly during
the dates you meet the minimum number of rooms required with a maximum of 4 complimentary rooms per group (during official event dates)
● If you book 6 months before, promotion is guaranteed (by contract)
● If you book with less than 6 less, it is subject to availability.
● The upgrade applies to the majority room category booked and for the group’s average length of stay. If no majority exists, the upgrade will apply to the lowest room category. Upgrades are subject to availability and may be limited to specific room categories and exclude certain suite types.
● Group check-in Private check-in when group arrives together.
❍ Group must arrive together- before 5:00 pm. After this time check-in will be in the hotel lobby)
❍ Must be requested at least 14 days prior to your arrival at the hotel.
● One (01) amenity at chef´s selection for the Group tour leader.
❍ Must be requested 10 days before.
● One (1) semi-private dinner for groups of 10 rooms or more (max of 40 people).
❍ Must be requested 14 days prior to arrival.
● Welcome drink during private check-in.
● 15% discount on SPA services including, massages, body treatments, facials services for groups (Hair and makeup are not included)
● Complimentary WIFI internet in sleeping rooms, public areas, and meeting space.
● Complimentary access to the fitness center during normal operating hours.
● Group Coordinator during the whole stay.
● Cancellation Conditions according to Group Terms and Conditions.
1. ALL INCLUSIVE PLAN
The following services and amenities are included as part of the “All Inclusive Plan” offered by hotel:
● Fine dining options at à la cart and gourmet buffet restaurants as well as room service.
● Room Service is subject to delivery service fees.
● Unlimited alcoholic and non-alcoholic beverages and snacks at lounges and bars. All food and drinks are offered in the Hotel's restaurants and bars and are available during regular hours of operation.
● Top-notch entertainment featuring live music and performances.
● Chic Cabaret Dinner-Show is complementary for guests staying at TRS Hotels (where available), Reservation’s Fee/Cover Charge will apply. Additional cost applies for guests staying at Grand Palladium or Family Selection properties.
● Daily and nightly activities
● Fitness center, spectacular pools, and kid’s water park
● Basic Wi-Fi internet access in public areas and rooms.
● All resort taxes and gratuities
● Unused parts of the All-Inclusive Plan are not refundable and are not interchangeable with other services.
The following services and/or amenities are not included as part of the “All Inclusive Plan” offered by hotel:
● Events and Private functions for groups
● Private events and in-room hospitality service.
● Meeting Room Rental and Audio-visual Equipment Rental.
● Laundry / Dry Cleaning charges.
● Wine Bottles, Lobster, Room Service Fees, or Chic Cabaret’s Reservation/Cover Charge.
● Airport transfers
● Items of personal nature:
● Gift shop purchases; Cigarettes & cigars
● Spa services and treatments
● Local/ long distance telephone charges
● Tour Excursions/Golf: green fee, cart, driving range, shoe rental etc.
● All lessons: tennis, water sports, scuba, golf, etc.
● Any other incidental charges not included in our All-Inclusive concept.
● Room delivery.
1. CANCELATION AND NO-SHOW POLICIES
Below is the cancellation and no-show policy that shall be applicable to Group:
1. Cancellation- Attrition Schedule (Group performance)
1. the initial deposit administrative fee will be retained by hotel.
2. 45 days or less prior to arrival cancelations and/or no-show, all deposits are retained by the Hotel.
3. All reductions and cancellations must be made in writing before the stipulated date. Reductions and cancellations made verbally are not valid.
2. NO SHOW
1. No shows and early departures ARE NON-REFUNDABLE of any firm and the charge will be for the entire stay reserved.
2. All early departure will not be subject to reimbursement of any kind, the charge will be for the entire stay as established in the contract, as well as the rooms reported in the rooming list.
3. TRAVEL INSURANCE PROTECTION: Partner must make sure to sell the Travel Insurance Protection to Passenger, so, he/she can be protected/covered in the event he/she has to cancel his/her trip for any reason. Palladium Hotel Group will not waive any penalties (after the deadlines established in the contract have expired). Passenger(s) will need to dispute any claim directly to the Travel Protection Insurance, not to Palladium Hotel Group.
×
1. DEPOSITS AND PAYMENT POLICY PAYMENT SCHEDULE
2. A first deposit of the total of the wedding couple stay will be required to formalize the contract and it is not refundable in case of cancelation of this agreement.
3. The group shall pay an initial administrative deposit fee of a 20% of their stay in order to reserve (per room).
4. The final balance must be pay in full at least forty (45) days prior to arrival (80% of the total amount).
submit the rooming list to the Hotel no later than 45 days before the arrival of the guest.
1. PALLADIUM HOTEL GROUP (PHG) will honor:
1. The same room Rate up 120 days prior to group’s arrival, if hotel’s availability permits it, and limited to a maximum of 20% more from the original room quoted, if:
1. Group need to add more rooms.
2. Stay extensions: 3-days on pre-arrival and 3-days post-departure dates of the group.
3. Any additional request after this will be offered to Partner at the prevailing market rates.
2. Additional Room request will be valid at the same contracted net group rates and room categories, if it is made within 120 days prior to the group’s arrival, and the occupancy is below 80%. This does not apply to web exclusive room categories.
3. Individual reservations:
1. Individual reservations made through other tour operators and/or online sales agencies will not be credited to the blocking of contracted rooms or to the calculation of amenities. Additional charges will apply without prior notice.
4. Other additional charges: An additional surcharge per person will be applicable per each private function requested by Group. Group shall contact Group Sales Manager at the Hotel for details.
5. PARTNER RESPONSIBILITIES. It is the responsibility of “THE CONSUMER”, to inform the Group Leader (Bride/Groom if this is a Wedding) that:
6. This contract is not combinable with any other promotion in place.
7. Attendees may find lower rates/promotions in others Website for a fast promo.
8. Due to the Special Group Concessions & Complimentary Paxs/Rooms, Groups are not eligible for a Price Match against Palladium’s website.
9. Guests booked outside of this agreement must pay the Day-Pass to attend Group’s Functions & Events, unless written authorization from Palladium Hotel Group.
10. Special Rates for Palladium Rewards Loyalty Programs are only available to our Loyalty Program Members and are valid for individual bookings only, made through our web page.
11. PalladiumHotelGroup.com: due to short term cancellations or special circumstance, the resort may offer restricted discounted rates or non-refundable rates to public through our webpage for individual bookings only. These rates are limited to small room inventory, and they are not applicable for groups.
12. Once contract is signed Groups do not qualify to a rate revision or additional discounts unless written authorization from Palladium Hotel Group.
1. SPECIAL GROUP CONCESSIONS & COMPLEMENTARY ROOMS
In consideration of the entire value your Event brings to the Hotel, we are pleased to offer the following concessions based on the achievement of 85% or greater of your Anticipated Sleeping Room Revenue and Food and Beverage Minimum as set forth in the Performance policies. If the Anticipated Sleeping Room Revenue materializes at less than 85%, the concessions will be reduced proportionately at the discretion of the Hotel or, at your request, provided and charged to your Master Account at retail value, in addition to any damages owed under the Performance policies.
IMPORTANT: Concessions in this Group’s Contract cannot be combines with any other special agreement signed between the Travel Agency, Wedding Planner or Partner and the hotel, unless otherwise agreed and written authorization from PHG. Group will enjoy the following concessions, provided Group utilizes a minimum of ten (10) rooms sold depending on the season:
● One (1) complimentary room for every 20 rooms paid (21st room complimentary), based on double occupancy, daily basis, and applies to the lowest total value rooms with a maximum of 4 complimentary rooms per group (non-cumulative basis).
● One (1) complimentary room upgrade to next category at the group rate per every 15 rooms paid (#16th) nightly during
the dates you meet the minimum number of rooms required with a maximum of 4 complimentary rooms per group (during official event dates)
● If you book 6 months before, promotion is guaranteed (by contract)
● If you book with less than 6 less, it is subject to availability.
● The upgrade applies to the majority room category booked and for the group’s average length of stay. If no majority exists, the upgrade will apply to the lowest room category. Upgrades are subject to availability and may be limited to specific room categories and exclude certain suite types.
● Group check-in Private check-in when group arrives together.
❍ Group must arrive together- before 5:00 pm. After this time check-in will be in the hotel lobby)
❍ Must be requested at least 14 days prior to your arrival at the hotel.
● One (01) amenity at chef´s selection for the Group tour leader.
❍ Must be requested 10 days before.
● One (1) semi-private dinner for groups of 10 rooms or more (max of 40 people).
❍ Must be requested 14 days prior to arrival.
● Welcome drink during private check-in.
● 15% discount on SPA services including, massages, body treatments, facials services for groups (Hair and makeup are not included)
● Complimentary WIFI internet in sleeping rooms, public areas, and meeting space.
● Complimentary access to the fitness center during normal operating hours.
● Group Coordinator during the whole stay.
● Cancellation Conditions according to Group Terms and Conditions.
1. ALL INCLUSIVE PLAN
The following services and amenities are included as part of the “All Inclusive Plan” offered by hotel:
● Fine dining options at à la cart and gourmet buffet restaurants as well as room service.
● Room Service is subject to delivery service fees.
● Unlimited alcoholic and non-alcoholic beverages and snacks at lounges and bars. All food and drinks are offered in the Hotel's restaurants and bars and are available during regular hours of operation.
● Top-notch entertainment featuring live music and performances.
● Chic Cabaret Dinner-Show is complementary for guests staying at TRS Hotels (where available), Reservation’s Fee/Cover Charge will apply. Additional cost applies for guests staying at Grand Palladium or Family Selection properties.
● Daily and nightly activities
● Fitness center, spectacular pools, and kid’s water park
● Basic Wi-Fi internet access in public areas and rooms.
● All resort taxes and gratuities
● Unused parts of the All-Inclusive Plan are not refundable and are not interchangeable with other services.
The following services and/or amenities are not included as part of the “All Inclusive Plan” offered by hotel:
● Events and Private functions for groups
● Private events and in-room hospitality service.
● Meeting Room Rental and Audio-visual Equipment Rental.
● Laundry / Dry Cleaning charges.
● Wine Bottles, Lobster, Room Service Fees, or Chic Cabaret’s Reservation/Cover Charge.
● Airport transfers
● Items of personal nature:
● Gift shop purchases; Cigarettes & cigars
● Spa services and treatments
● Local/ long distance telephone charges
● Tour Excursions/Golf: green fee, cart, driving range, shoe rental etc.
● All lessons: tennis, water sports, scuba, golf, etc.
● Any other incidental charges not included in our All-Inclusive concept.
● Room delivery.
1. CANCELATION AND NO-SHOW POLICIES
Below is the cancellation and no-show policy that shall be applicable to Group:
1. Cancellation- Attrition Schedule (Group performance)
1. the initial deposit administrative fee will be retained by hotel.
2. 45 days or less prior to arrival cancelations and/or no-show, all deposits are retained by the Hotel.
3. All reductions and cancellations must be made in writing before the stipulated date. Reductions and cancellations made verbally are not valid.
2. NO SHOW
1. No shows and early departures ARE NON-REFUNDABLE of any firm and the charge will be for the entire stay reserved.
2. All early departure will not be subject to reimbursement of any kind, the charge will be for the entire stay as established in the contract, as well as the rooms reported in the rooming list.
3. TRAVEL INSURANCE PROTECTION: Partner must make sure to sell the Travel Insurance Protection to Passenger, so, he/she can be protected/covered in the event he/she has to cancel his/her trip for any reason. Palladium Hotel Group will not waive any penalties (after the deadlines established in the contract have expired). Passenger(s) will need to dispute any claim directly to the Travel Protection Insurance, not to Palladium Hotel Group.
Grand Palladium White Sand Resort & Spa
5.0text.accommodation.listing.star.rating.stars
CARRETERA CHETUMAL-PUERTO JUÁREZ KM. 256-104, MUNICIPIO SOLIDARIDAD - RIVIERA MAYA
