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Reservation by telephone. Manage your booking with Palladium
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- Grand Palladium Select Palace Ibiza
- Grand Palladium White Island Resort & Spa
- Hard Rock Hotel Ibiza
- Ushuaïa Ibiza Beach Hotel
- Palladium Hotel Palmyra
- TRS Ibiza Hotel
- The Signature Level at TRS Ibiza Hotel
United States
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0 800 102 61 91UK Free
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0 800 000 4657Germany Free
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800 141 734Italy Free
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0034 971 92 64 86Other countries Europe Free
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800 990 1234Mexico Free
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1 888 660 90 70USA Free
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1 866 778 9077Canada Free
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0052 984 873 48 25Other countries
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1 849 937 08 17Dominican Republic Free
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+55 7 140 40 41 15Brazil
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0800 3458102Argentina Free
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800 914591Chile Free
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01800 5184354Colombia Free
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+1 844 411 00 77Jamaica Free
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Frequently asked questions
BOOKINGS
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WHAT CREDIT CARDS ARE ACCEPTED?
Visa, Master Card and American Express. -
IS RESERVING ONLINE SECURE?
Palladium Hotel Group uses all the most advanced security measure to ensure that your reservation is made securely. -
HOW DO I CHANGE/CANCEL A RESERVATION?
To cancel or modify a booking, please contact our Call Center. Phone number +34 971 92 64 86 calls from Spain. -
WILL THE TOTAL AMOUNT BE CHARGED TO MY CREDIT CARD?
Bookings made through the web are not charged until you arrive to the hotel. The number and data of the card are entered into the system merely as a guarantee of the reservation. In the case of last minute deals or specific offers (please consult conditions of the offer), the total amount of the reservation is charged prior to arrival. -
IS MY RESERVATION GUARANTEED?
Yes, in all cases except in that of the Sa Talaia Boutique Villa in which case all reservations are “on request” and require confirmation by the hotel. -
WHAT IS A NON-REFUNDABLE RATE?
No refunds in any case. -
No refunds in any case. MY COMPANY HAS AN AGREEMENT WITH PHG OR A GROUP DISCOUNT.
The group will have a specific promotional code that will allow them to make reservations at the discount agreed on with PHG. -
CAN I RESERVE MORE THAN 1 ROOM AT A TIME?
Yes, it’s possible. -
CAN I RESERVE 2 DIFFERENT ROOM TYPES AT THE SAME TIME?
Yes, it’s possible. - See more questions
INFORMATION ON HOTELS & SERVICES
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WHEN IS CHECK-IN AND CHECK-OUT?
As a general rule, the check-in time is 3:00pm and check-out time is 12:00 noon. -
MORE DETAILS ON ALL INCLUSIVE AND OTHER OPTIONS.
Please select the hotel you’re interested in for more information about the all inclusive options, as they vary by hotel. -
WHAT ARE THE ADULTS ONLY AND FAMILY FRIENDLY CONCEPTS?
The adults-only concept is a relaxing environment for ages 18 years and up, where adults can enjoy a peaceful and tranquil holiday. -
WHAT ARE THE ADULTS ONLY AND FAMILY FRIENDLY CONCEPTS?
The family friendly concept is oriented at offering activities and services for all age groups, from babies to teenagers, with the objective of providing an unforgettable stay for all members of the family. Please consult the hotel or resort you’re interested in, as activities and services vary in each establishment. -
HOW CAN I CONTACT THE HOTEL DIRECTLY?
Please consult our “contact us” page, which allows you to fill out a form that will direct you to the department you’re interested in. -
WHAT IS THE PALLADIUM TRAVEL CLUB?
What is the concept behind the Palladium Travel Club? It’s actually quite simple: by taking away the middleman, Palladium has established a direct contact between our resorts and our guests ; thus passing on those benefits and discounts to members. In addition to deep discounts and free stays, members will enjoy a wide variety of incredible benefits just by becoming part of the Travel Club. For more information, please visit www.palladiumtravelclub.com. -
DO YOU ALLOW PETS?
No animals of any type are allowed into the hotel, with the exception of guide dogs, which are welcome and free of charge. Pets will only be permitted in Hard Rock Hotel Ibiza and Hard Rock Hotel Tenerife. Restrictions in weight and breed can be consulted on their websites. -
IS WI-FI FREE?
Yes. Wi-Fi is free and included in the room rates of all our hotels. - See more questions
COMPANY INFORMATION
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WHAT IS PALLADIUM HOTEL GROUP (PHG)?
We are a Spanish hotel chain, emerging in the 1960´s and pertaining to Grupo Empresas Matutes, that is both nationally and internationally recognized for its success in the hotel industry. We are currently present in 6 countries and include 50 hotels located in Spain, Mexico, the Dominican Republic, Jamaica, Sicily (Italy), and Brazil. We operate under various brands and sub-brands, orientated towards distinct market segments, each one focused on offering a personalized experience to clients. -
HOW MANY BRANDS MAKE UP PALLADIUM HOTEL GROUP?
Palladium Hotel Group operates 9 brands with hotels situated in privileged locations. PHG diversifies, develops and changes in order to satisfy all its clients. Each one of its brands strives to offer the best hotels to the segment in which it targets. -
TRS HOTELS
These are our more exclusive adults-only hotels. They offer completely personalized services and are located in the most exotic and privileged destinations of the world (Punta Cana, Riviera Maya, Riviera Nayarit and Costa Mujeres. -
GRAND PALLADIUM HOTELS & RESORTS
Luxurious 5-star hotels located in paradisiacal destinations, where guests of all ages can enjoy their stay with a multitude of activities and services, such as Infinite Indulgence®, it´s all included. -
PALLADIUM HOTELS
Exclusive 4-star hotels for adults only, all with impressive views of the Mediterranean Sea. Located in Ibiza, its clients can enjoy unlimited gastronomy with Infinite Indulgence®, it´s all included. -
PALLADIUM BOUTIQUE HOTELS
Exclusive accommodation that prioritizes guest privacy, offering a relaxed and tranquil atmosphere in an environment surrounded by nature. -
FIESTA HOTELS & RESORTS
Hotels perfect for enjoying the beach and the sun, primarily oriented towards families and a multigenerational public. Located in Spain, Italy (Sicily), and the Dominican Republic, they offer fun for guests of all publics at a competitive price. -
AYRE HOTELES
4-star hotels with a vanguard design, ideal for business trips and urban tourism. They are located in Spain´s most cosmopolitan cities: Madrid, Barcelona, Seville, Cordoba, Valencia, and Oviedo. -
ONLY YOU HOTELS
The brand was created as a premium product of Ayre Hoteles. They are design hotels, which are committed to high quality leisure and business tourism in the heart of the most important cities in Spain. -
USHUAÏA UNEXPECTED HOTELS
Sexy and provocative hotels in a luxurious atmosphere, that offer the best music and entertainment options for adults. Anything can happen in Ushuaïa Unexpected Hotels. -
HARD ROCK HOTEL – IBIZA AND TENERIFE
Music inspired modern design hotels with the latest technology. Spreading the Rock ‘n’ Roll spirt, they are located in the most iconic beaches of Ibiza and Tenerife. -
CONTACT INFORMATION FOR THE HEAD OFFICE.
Please contact our Customer Service Department (acliente@palladiumhotelgroup.com) or fill out our contact form for the department of your choice. - See more questions