We're here to help

If you have any questions, please get in touch.

Help and contact

Are you calling from outside Spain?

See all phones

Hotels

How is your ideal hotel?

Unmatched destinations

  • Brazil

    • Bahía
  • Dominican Republic

    • Cap Cana
    • Punta Cana
    • Santo Domingo
  • Italy

    • Sicilia - Campofelice di Roccella
  • Jamaica

    • Jamaica - Montego Bay
  • Mexico

    • Costa Mujeres – Cancún
    • Riviera Maya
    • Riviera Nayarit
  • Spain

    • Ibiza
    • Madrid
    • Malaga
    • Minorca
    • Sevilla
    • Tenerife
    • Valencia
  • United States

    • New York

Hotels

How is your ideal hotel?

Unmatched destinations

  • Brazil

    • Bahía
  • Dominican Republic

    • Cap Cana
    • Punta Cana
    • Santo Domingo
  • Italy

    • Sicilia - Campofelice di Roccella
  • Jamaica

    • Jamaica - Montego Bay
  • Mexico

    • Costa Mujeres – Cancún
    • Riviera Maya
    • Riviera Nayarit
  • Spain

    • Ibiza
    • Madrid
    • Malaga
    • Minorca
    • Sevilla
    • Tenerife
    • Valencia
  • United States

    • New York

Nuestros hoteles son más que hoteles

Nuestros hoteles son más que hoteles

HOTEL OR DESTINATION

Select Destination

CHECK-IN / CHECK-OUT

Select dates

Guests

2 Adults

Promotional Code

Search

DESTINOS
  • Bahia, Brazil
  • Cap Cana, Dominican Republic
  • Punta Cana, Dominican Republic
  • Santo Domingo, Dominican Republic
  • Sicily, Italy
  • Montego Bay, Jamaica
  • Cancun: Costa Mujeres, Mexico
  • Riviera Maya, Mexico
  • Riviera Nayarit, Mexico
  • Ibiza, Spain
    • ALL-Ibiza, Spain
    • Playa d'en Bossa, Ibiza - Spain
    • San Antonio, Ibiza - Spain
    • Santa Eulàlia, Ibiza - Spain
  • Madrid, Spain
  • Malaga, Spain
  • Menorca, Spain
  • Sevilla, Spain
  • Tenerife, Spain
  • Valencia, Spain
  • New York, United States
HOTELS
  • Grand Palladium Imbassaí Resort & Spa
    Bahia, Brazil
  • The Signature Level At Grand Palladium Imbassaí Resort & Spa
    Bahia, Brazil
  • TRS Cap Cana Waterfront & Marina Hotel
    Cap Cana, Dominican Republic
  • Grand Palladium Bávaro Suites Resort & Spa
    Punta Cana, Dominican Republic
  • Grand Palladium Palace Resort & Spa
    Punta Cana, Dominican Republic
  • Grand Palladium Punta Cana Resort & Spa
    Punta Cana, Dominican Republic
  • TRS Turquesa Hotel
    Punta Cana, Dominican Republic
  • Dominican Fiesta Hotel
    Santo Domingo, Dominican Republic
  • Grand Palladium Sicilia Resort & Spa
    Sicily, Italy
  • The Signature Level at Grand Palladium Sicilia Resort & Spa
    Sicily, Italy
  • Grand Palladium Jamaica Resort & Spa
    Montego Bay, Jamaica
  • Grand Palladium Lady Hamilton Resort & Spa
    Montego Bay, Jamaica
  • Family Selection at Grand Palladium Costa Mujeres Resort & Spa
    Cancun: Costa Mujeres, Mexico
  • Grand Palladium Costa Mujeres resort & Spa
    Cancun: Costa Mujeres, Mexico
  • TRS Coral Hotel
    Cancun: Costa Mujeres, Mexico
  • Family Selection at Grand Palladium Kantenah Resort & Spa
    Riviera Maya, Mexico
  • Grand Palladium Colonial Resort & Spa
    Riviera Maya, Mexico
  • Grand Palladium Kantenah Resort & Spa
    Riviera Maya, Mexico
  • Grand Palladium White Sand Resort & Spa
    Riviera Maya, Mexico
  • TRS Yucatan Hotel
    Riviera Maya, Mexico
  • Family Selection at Grand Palladium Vallarta Resort & Spa
    Riviera Nayarit, Mexico
  • Grand Palladium Vallarta Resort & Spa
    Riviera Nayarit, Mexico
  • Grand Palladium Palace Ibiza Resort & Spa
    Ibiza, Spain
  • Grand Palladium White Island Resort & Spa
    Ibiza, Spain
  • Hard Rock Hotel Ibiza
    Ibiza, Spain
  • Ushuaïa Ibiza Beach Hotel
    Ibiza, Spain
  • Palladium Hotel Palmyra
    Ibiza, Spain
  • TRS Ibiza Hotel
    Ibiza, Spain
  • The Signature Level at TRS Ibiza Hotel
    Ibiza, Spain
  • BLESS Hotel Ibiza
    Ibiza, Spain
  • Palladium Hotel Cala Llonga
    Ibiza, Spain
  • BLESS Hotel Madrid
    Madrid, Spain
  • Only YOU Boutique Hotel Madrid
    Madrid, Spain
  • Only You Hotel Atocha
    Madrid, Spain
  • Hard Rock Hotel Marbella
    Malaga, Spain
  • Only You Hotel Málaga
    Malaga, Spain
  • Palladium Hotel Menorca
    Menorca, Spain
  • Only YOU Hotel Sevilla
    Sevilla, Spain
  • Hard Rock Hotel Tenerife
    Tenerife, Spain
  • Only YOU Hotel Valencia
    Valencia, Spain
  • 45 Times Square Hotel
    New York, United States
RECENT SEARCHES
Destination

    Brazil

  • Bahia
  • Dominican Republic

  • Cap Cana
  • Punta Cana
  • Santo Domingo
  • Italy

  • Sicily
  • Jamaica

  • Montego Bay
  • Mexico

  • Cancun: Costa Mujeres
  • Riviera Maya
  • Riviera Nayarit
  • Spain

  • Ibiza
    • ALL-Ibiza
    • Playa d'en Bossa
    • San Antonio
    • Santa Eulàlia
  • Madrid
  • Malaga
  • Menorca
  • Sevilla
  • Tenerife
  • Valencia
  • United States

  • New York
HOTELS
  • 45 Times Square Hotel
  • BLESS Hotel Ibiza
  • BLESS Hotel Madrid
  • Dominican Fiesta Hotel
  • Family Selection at Grand Palladium Costa Mujeres Resort & Spa
  • Family Selection at Grand Palladium Kantenah Resort & Spa
  • Family Selection at Grand Palladium Vallarta Resort & Spa
  • Grand Palladium Bávaro Suites Resort & Spa
  • Grand Palladium Colonial Resort & Spa
  • Grand Palladium Costa Mujeres resort & Spa
  • Grand Palladium Imbassaí Resort & Spa
  • Grand Palladium Jamaica Resort & Spa
  • Grand Palladium Kantenah Resort & Spa
  • Grand Palladium Lady Hamilton Resort & Spa
  • Grand Palladium Palace Ibiza Resort & Spa
  • Grand Palladium Palace Resort & Spa
  • Grand Palladium Punta Cana Resort & Spa
  • Grand Palladium Sicilia Resort & Spa
  • Grand Palladium Vallarta Resort & Spa
  • Grand Palladium White Island Resort & Spa
  • Grand Palladium White Sand Resort & Spa
  • Hard Rock Hotel Ibiza
  • Hard Rock Hotel Marbella
  • Hard Rock Hotel Tenerife
  • Only YOU Boutique Hotel Madrid
  • Only YOU Hotel Sevilla
  • Only YOU Hotel Valencia
  • Only You Hotel Atocha
  • Only You Hotel Málaga
  • Palladium Hotel Cala Llonga
  • Palladium Hotel Menorca
  • Palladium Hotel Palmyra
  • TRS Cap Cana Waterfront & Marina Hotel
  • TRS Coral Hotel
  • TRS Ibiza Hotel
  • TRS Turquesa Hotel
  • TRS Yucatan Hotel
  • The Signature Level At Grand Palladium Imbassaí Resort & Spa
  • The Signature Level at Grand Palladium Sicilia Resort & Spa
  • The Signature Level at TRS Ibiza Hotel
  • Ushuaïa Ibiza Beach Hotel
OCCUPANCY
Select Destination
Book now

×

We take care of you at Palladium Hotel Group.

We want to offer you every comfort right from the moment you start dreaming about your holiday. So you can make decisions with the utmost confidence. So that as soon as you begin to imagine yourself in that dream destination, you can leave all your cares and worries to one side.

We know the unexpected can happen and affect your holiday in any of our destinations. For that reason, and to provide you with security at the time of booking, we offer the following totally safe and transparent cancellation policies:

Cancellation policy: if you are forced to cancel your stay in one of our hotels, don’t worry. Book directly through our website and choose from our exclusive Cancellation Policies with the conditions that best suit your booking.

grand palladium hotels & resort estrellas

EUROPE

Flexible Cancellation

48 hrs before check-in with no charge (web exclusive)

Semi-flexible Cancellation

Non-refundable 10% pre-payment when booking.

AMERICA

Flexible Cancellation from 48h up to 21 days prior to check-in as it varies depending on your reservation´s stay dates.

*Refer to your confirmation letter for more information.



TRS Hotels

EUROPA

Flexible Cancellation

24 hrs before check-in with no charge (web exclusive)

Semi-flexible Cancellation

Non-refundable 10% pre-payment when booking.

AMERICA

Flexible Cancellation from 24h up to 21 days prior to check-in as it varies depending on your reservation´s stay dates.

*Refer to your confirmation letter for more information.



EUROPE

Flexible Cancellation

48 hrs before check-in with no charge (web exclusive)

AMERICA

Semi-flexible Cancellation

Non-refundable 10% pre-payment when booking



EUROPE

Flexible Cancellation

48hrs before check-in with no charge (web exclusive)

AMERICA

Semi-flexible Cancellation

Non-refundable 10% pre-payment when booking



IBIZA

Flexible Cancellation

48 hrs before check-in with no charge (web exclusive)

Semi-flexible Cancellation

Non-refundable 10% pre-payment when booking.

TENERIFE

Flexible Cancellation

48 hrs before check-in with no charge (web exclusive)

Semi-flexible Cancellation

Non-refundable 10% pre-payment when booking.



IBIZA

Flexible Cancellation

48 hrs before check-in with no charge (web exclusive)

Semi-flexible Cancellation

Non-refundable 10% pre-payment when booking.

MADRID

Flexible Cancellation

24 hrs before check-in with no charge (web exclusive)

Semi-flexible Cancellation

Non-refundable 10% pre-payment when booking.



FIESTA HOTEL & RESORTS

AMERICA

Flexible Cancellation from 48h up to 21 days prior to check-in as it varies depending on your reservation´s stay dates.

*Refer to your confirmation letter for more information.



TRS Hotels

Flexible Cancellation

24 hrs before check-in with no charge (web exclusive).



* These conditions only apply to individual bookings, not group bookings.

Our cancellation policies:

Flexible Cancellation: book with the utmost confidence and cancel without charge until 48hrs before check-in in America and with 48hrs in Europe – (web exclusive).

Semi-flexible Cancellation: a non-refundable pre-payment of 10% of the entire stay will be charged on making the booking. Any cancellation will incur a charge equivalent to 10% of the entire stay. If a booking is changed, the hotel may treat this change as a new booking and update the rate depending on prices, availability and conditions on the change date. All no-shows will incur a charge equivalent to 100% of the total cost of the stay. Early departures will incur a penalty charge of the total cost of the stay.

Non-refundable: A non-refundable pre-payment of 100% of the entire stay will be charged on making the booking. Any cancellation will incur a charge equivalent to 100% of the total. No refunds or changes to the booking are permitted. The main name on the booking must match the name on the credit or debit card used to make the booking. That card must be presented on check-in. If a booking is changed, the hotel may treat this change as a new booking and update the rate depending on prices, availability and conditions on the date the change is made. All no-shows will incur a charge equivalent to 100% of the total cost of the stay. Early departures will incur a penalty charge of the total cost of the stay.

Cancellation outside of the permitted period: a penalty charge of the cost of the first night of the stay for each reserved room will be charged at any hotel and destination.

No show (if the booking holder does not cancel the booking before the day of arrival or does not check-in): at hotels and destinations in Europe, a penalty charge of the total cost of the booking will be charged. At all other hotels and destinations, a penalty charge of the cost of the first night of the stay for each reserved room will be charged.

Early departure (if the booking holder and/or other members of the party leave the hotel before the booked check-out date): a penalty charge of the total cost of the booking will be charged at all hotels and destinations.